topic Re: 2 step verification - New mobile number in Email

2 step verification - New mobile number

Scottgreilly — Thu, 03 Apr 2025 22:01:04 GMT

I've got a new mobile number and cannot get passed the 2 step verification. I cannot remeber my security code.

I've called the help line and they were rude and useless.

Anyone know a way of recovering email access without old mobile number

Re: 2 step verification - New mobile number

Mark39 — Thu, 03 Apr 2025 22:28:51 GMT

If you didn't make a note of your Recovery Code as Sky recommended, you'll have to call Sky to ask them to turn off two step verification on your behalf. It may take a few days.

Re: 2 step verification - New mobile number

Scottgreilly — Tue, 08 Apr 2025 15:00:17 GMT

Thanks for reply. I've called the customer support twice and they have failed to complete the number update. Even though they have told me that's it in progress