topic Re: inbox void of new mail in Email

inbox void of new mail

ahso — Wed, 02 Apr 2025 18:25:03 GMT

One Sky e-mail inbox is not recieiving new mail

Re: inbox void of new mail

caesarome — Wed, 02 Apr 2025 18:35:41 GMT

https://skyid.sky.com/signin/email/

Go to Settings (the screw icon on the right hand side) > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

If you have had to make then logout and change your password:

https://skyid.sky.com/resetpassword/

Re: Cannot get mail

ahso — Wed, 02 Apr 2025 18:55:35 GMT

I cannot see the "other" assosiated causes applying. Because I have several Sky e-mail addresses working fine with the Sky/Yahoo link.

This seems to have ocurred since a hacking attempt. I have changed passwords, have set up 2 factor security & been through the removal process for non approved users on the account. E -mails I heve sent between mail accounts are fine but the one in question is not.

Yahoo are refering me to Sky & the answers I get here have not resolved the problem. Where is the missing "trick", anyone?

TIA Rob

Re: Cannot get mail

Mark39 — Wed, 02 Apr 2025 18:58:18 GMT

@ahso is this connected with your other post about not receiving emails into your Inbox?

Re: Cannot get mail

caesarome — Wed, 02 Apr 2025 19:19:58 GMT

@ahso wrote:

This seems to have ocurred since a hacking attempt.

Accounts don't get hacked as access is gained when the login details are given via a make web link, so did you do you look at the settings I posted for you ?

Re: Cannot get mail

jayach — Thu, 03 Apr 2025 00:31:12 GMT

@ahso wrote:
I cannot see the "other" assosiated causes applying. Because I have several Sky e-mail addresses working fine with the Sky/Yahoo link.
This seems to have ocurred since a hacking attempt. I have changed passwords, have set up 2 factor security & been through the removal process for non approved users on the account. E -mails I heve sent between mail accounts are fine but the one in question is not.

It's not entirely obvious what you are saying.😕

If you have multiple Sky emails, but one is not working, just forget the ones that do work, all Sky emails are completely separate.

If your account has been compromised, it's likely Yahoo has blocked it, but they won't deal with us. so it has to go via Sky.

You say you had an attempted "hacking "attempt. If it didn't succeeded there should be no problem, so could you give us more details?