https://helpforum.sky.com/t5/Email/Can-t-access-sky-email-address/m-p/4943689#M103924 <P>If you've set up 2 step login, you can use your Recovery Code to turn it off. Sky recommended you keep a separate note of the Recovery Code when it was generated.</P> <P>&nbsp;</P> <P>If you didn't, you'll have to contact Sky and after verifying your identity they'll be able to switch off 2 step login on your behalf. It may take a while for that to be completed. You can then set it up again, if you wish, with your new mobile number.&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Sun, 23 Mar 2025 16:40:06 GMT Mark39 2025-03-23T16:40:06Z https://helpforum.sky.com/t5/Email/Can-t-access-sky-email-address/m-p/4943687#M103923 <P>I can't access my old sky email, I have the email and password but it is also asking me to send a text message to an old phone number no longer accessable. Any ideas</P> Sun, 23 Mar 2025 16:34:40 GMT https://helpforum.sky.com/t5/Email/Can-t-access-sky-email-address/m-p/4943687#M103923 Ryan12341 2025-03-23T16:34:40Z https://helpforum.sky.com/t5/Email/Can-t-access-sky-email-address/m-p/4943689#M103924 <P>If you've set up 2 step login, you can use your Recovery Code to turn it off. Sky recommended you keep a separate note of the Recovery Code when it was generated.</P> <P>&nbsp;</P> <P>If you didn't, you'll have to contact Sky and after verifying your identity they'll be able to switch off 2 step login on your behalf. It may take a while for that to be completed. You can then set it up again, if you wish, with your new mobile number.&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Sun, 23 Mar 2025 16:40:06 GMT https://helpforum.sky.com/t5/Email/Can-t-access-sky-email-address/m-p/4943689#M103924 Mark39 2025-03-23T16:40:06Z