topic Can't access e-mails as phone broken in Email

Can't access e-mails as phone broken

Laurene+Reid — Fri, 21 Mar 2025 21:22:15 GMT

I am on holiday in Orlando. I dropped and broke my phone screen, repair centre here does not have correct part. I cannot receive verification code and sky won't help so I cannot access my e-mails.

Re: Can't access e-mails as phone broken

Mark39 — Fri, 21 Mar 2025 21:38:26 GMT

If you kept a separate note of your Recovery Code as Sky recommended, you can use it to turn off 2 step login.

If you didn't, Sky can turn off 2 tep login on your behalf, but it may take a while.

Re: Can't access e-mails as phone broken

caesarome — Fri, 21 Mar 2025 21:46:42 GMT

@Laurene+Reid

Are you using a different phone, if so can you move the sim into it so you can then use this to access your online email account and the verification code ?