topic Re: Emails not coming into my SKY account. in Email

Emails not coming into my SKY account.

JoJo9 — Tue, 14 Nov 2023 18:08:18 GMT

I have had a number of clients tell me they cant send emails to my sky account. They are just getting the attahed sent back to them? HELP!

Re: Emails not coming into my SKY account.

Daniel0210 — Tue, 14 Nov 2023 18:11:14 GMT

@JoJo9

Your image has been rejected as it contains personal information which is unwise on a public forum. Feel free to resubmit with the relevant information blocked out.

Re: Emails not coming into my SKY account.

JoJo9 — Tue, 14 Nov 2023 18:13:52 GMT

I have had a number of clients tell me they cant send emails to my sky account. They are just getting the attahed sent back to them? HELP!

Re: Emails not coming into my SKY account.

ken8 — Tue, 14 Nov 2023 18:18:05 GMT

Not receiving Emails can send ok

Re: Emails not coming into my SKY account.

JoJo9 — Tue, 14 Nov 2023 18:25:51 GMT

Yes they send ok, but when people try to reply they bounce!

Re: Emails not coming into my SKY account.

jayach — Tue, 14 Nov 2023 20:54:20 GMT

No help in solving your problem, but I've been able to send from an Outlook address to my Sky email no probem.

As it is happening when they try to reply to you, is it possible the return address on your emails has been corrupted?

Re: Emails not coming into my SKY account.

Rob+Allton — Wed, 15 Nov 2023 19:33:13 GMT

I'm having the same problem. I have 2 sky email addresses and they are both not recieving emails from my brother who has a gmail email address. He has had the same reply as the 1st post.

Re: Emails not coming into my SKY account.

Suzwells — Thu, 16 Nov 2023 08:33:36 GMT

My husbands sky email account was hacked and blocked yesterday. We managed to get Sky to unblock however no he is not receiving any emails into his account. I have tried everything I can think of, does anyone have any suggestions please

Re: Emails not coming into my SKY account.

Mark39 — Thu, 16 Nov 2023 09:36:54 GMT

@Suzwells what's the everything you've tried? Typically a hacker will set up a filter to divert incoming email to another email account or to the Junk or Trash folders.

Re: Emails not coming into my SKY account.

caesarome — Thu, 16 Nov 2023 09:44:41 GMT

@Suzwells

https://skyid.sky.com/signin/email/

Go to Settings > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

Then logout and change your password:

https://skyid.sky.com/resetpassword/

Re: Emails not coming into my SKY account.

Jennimcg — Fri, 07 Mar 2025 10:21:29 GMT

THIS!!!!!!!!!!!! I have been trying for ages and thought I'd nothing to lose by checking the filters.....issue solved

Re: Emails not coming into my SKY account.

Mark39 — Fri, 07 Mar 2025 10:25:38 GMT

@Jennimcg as @jayach posted, if you didn't set up the filter yourself, it would be worth considering how it got there. Setting up spurious filters is typically what a scammer would do if they gain access to your email account. Might be worth changing your password, just in case.

Re: Emails not coming into my SKY account.

caesarome — Fri, 07 Mar 2025 10:26:49 GMT

@Jennimcg wrote:

THIS!!!!!!!!!!!! I have been trying for ages and thought I'd nothing to lose by checking the filters.....issue solved

@Jennimcg

If these were filters that you did not set up then as per the post above I would strongly suggest you change your password.