topic Re: Sky not sending my code to my phone. in Email

Sky not sending my code to my phone.

Spencer+1955 — Sat, 23 Dec 2023 19:08:44 GMT

SO dissopointed sky set up a secendry security on my sky yahoo account. When I sign in ,ishould get a text message code. The problem is never send the code . this is going on for six weeks now.

Is there any other way I can accsess my email.

Re: Sky not sending my code to my phone.

caesarome — Sat, 23 Dec 2023 19:24:47 GMT

@Spencer+1955 wrote:
Is there any other way I can accsess my email.

You have two options:

Turn off 2 step authentication so that you do not need these code each time you want to login.

Use an email app instead.

Re: Sky not sending my code to my phone.

Mark39 — Sat, 23 Dec 2023 19:49:15 GMT

@Spencer+1955 wrote:

SO dissopointed sky set up a secendry security on my sky yahoo account. When I sign in ,ishould get a text message code. The problem is never send the code . this is going on for six weeks now.

Is there any other way I can accsess my email.

Only two reasons I can think of why you're not receiving the verification code: either you entered your mobile number incorrectly when you set up 2 step verification, or there's a problem with your mobile provider (if it's Sky, there's no problem, to my knowledge).

If you made a note of the Recovery Code as recommended on screen you can use it to turn off 2 step verificaiton.

Re: Sky not sending my code to my phone.

jayach — Sat, 23 Dec 2023 23:08:06 GMT

@Mark39 wrote:
Only two reasons I can think of why you're not receiving the verification code: either you entered your mobile number incorrectly when you set up 2 step verification,

I don't think that is possible, as you have to enter a code sent to the number during setup.

Re: Sky not sending my code to my phone.

Mark39 — Sun, 24 Dec 2023 08:19:57 GMT

@jayach wrote:

@Mark39 wrote:
Only two reasons I can think of why you're not receiving the verification code: either you entered your mobile number incorrectly when you set up 2 step verification,

I don't think that is possible, as you have to enter a code sent to the number during setup.

Good point. I'd forgotten that.

Re: Sky not sending my code to my phone.

Spencer+1955 — Wed, 27 Dec 2023 12:16:41 GMT

All the clever people in the Sky community,

If I set up a two-stage varafaction, it worked for a while and then stopped, which means they have the correct phone number. And it is automatic. So Sky is not working correctly.

Why blame the everyday person with the clever first answer that comes into your head?

Re: Sky not sending my code to my phone.

caesarome — Wed, 27 Dec 2023 13:26:58 GMT

Nobody is blaming anyone, we are just trying to figure out what is happening from the information you have provided.

Re: Sky not sending my code to my phone.

Mark39 — Wed, 27 Dec 2023 13:27:08 GMT

Report it to Sky. Meanwhile you can use the Recovery Code to turn off 2 step verification

Re: Sky not sending my code to my phone.

jayach — Wed, 27 Dec 2023 17:37:54 GMT

Sky have attempted to set up a method of recovering from the loss of access to the 2FA service.

It doesn't seem to work too well, but at least give it a try.

Here are the details if you haven't already given it a go.

Two Step Verification for Sky Yahoo Mail | Sky Help | Sky.com

It does at least give an indidation of the number it is using, so you should be able to confirm it has the correct one.

Re: Sky not sending my code to my phone.

Tazel — Sun, 07 Jan 2024 08:26:51 GMT

I know my mobile number . It's just i've changed it. I don't have the recovery code. Now i can't get access to my email.

Re: Sky not sending my code to my phone.

Mark39 — Sun, 07 Jan 2024 08:52:35 GMT

@Tazel wrote:

I know my mobile number . It's just i've changed it. I don't have the recovery code. Now i can't get access to my email.

Try the 'turn off or change number' link.

Re: Sky not sending my code to my phone.

CraigA1983 — Thu, 06 Mar 2025 09:43:58 GMT

Did you ever get this issue fixed? If so how, I've had the same issue for 10 days now

Re: Sky not sending my code to my phone.

Mark39 — Thu, 06 Mar 2025 09:47:47 GMT

@CraigA1983 if this is still a problem, I think, you'll need to call Sky, given that today is when they said you should call again.

Re: Sky not sending my code to my phone.

CraigA1983 — Thu, 06 Mar 2025 10:26:16 GMT

Nice one didn't even spot was the 6th allready!

Re: Sky not sending my code to my phone.

CraigA1983 — Thu, 06 Mar 2025 20:34:38 GMT

Just a little feedback! Made the call and had to really PUSH to get passed onto proper help!

They told me the request to deactivate "2 step verification" so I could log in to mail had been declined. They didn't say why but they asked for further security checks etc which I passed (16 years is a long time).

Now the form that gets sent off has been done again which this time it "should" get done!
72 hours they will give me feedback as to any discrepancy's via a phone call to the same number (I'm not getting them text too) BUT it can take up to 21 days for the verification process to be removed and I have got to keep trying everyday! Opposite to what previous call handlers had said I hope this helps and makes sense!

Re: Sky not sending my code to my phone.

CraigA1983 — Sat, 08 Mar 2025 22:42:03 GMT

Just throwing it out there... I think the issue maybe Sky / Mobile.

Found out MYGP direct website page that there patients aren't receiving verification codes for appointments and details etc.

Re: Sky not sending my code to my phone.

Guyver9069 — Mon, 09 Mar 2026 10:57:34 GMT

Hi Craig. I'm having a similar issue. I normally access my emails via my phone, and occasionally on my laptop. Last week, on the laptop, the 2-stage authentification message said that it was sending the 6 number code to my listed phone but nothing arrived, and still didn't after several attempts. It asked for my recovery code which I had written down but when I did so it said that it was wrong! Up until Friday I could access emails via my phone but today it also said that it would send me the 6 number code to my phone but nothing arrived. Been on the phone to Sky (after suffering the bot for ages) and the agent said that it would take up to a week for anyone to get back to me. Said that they would give me £10 for the inconvenience but I don't want money. They said thay didn't know how to resolve this, but I thought it was just about turning off the 2-stage authentification?

Re: Sky not sending my code to my phone.

Mark39 — Mon, 09 Mar 2026 11:09:17 GMT

@Guyver9069 to use the Recovery Code, you first have to tap 'can't log in with code'. Did you do that?

When you try to log in, and the system confirms that a Verification Code has been sent, the last 3 digits of the number it has been sent to are displayed in screen. Check that they are the last three digits,of your mobile number.

Re: Sky not sending my code to my phone.

Guyver9069 — Mon, 09 Mar 2026 11:17:21 GMT

Thanks. Yes the number is correct, they've sent me some self help links on that number just now in confirmation. I've also been into my own Sky account and it lists the right one. The bottom line is just that this 2-stage verification numbers aren't getting to my phone.

Re: Sky not sending my code to my phone.

Mark39 — Mon, 09 Mar 2026 11:35:01 GMT

@Guyver9069 the number shown in your SkyID Details isn't the one used by 2 Step Verification. The 3 digits shown on screen when the Verification Code is sent confirm where the Code has been (or should have been) sent, so if they're correct, non-receipt must be down to some other, transmission problem.

Just tried to log in myself and it might be a bit flaky at the moment - it took two attempts for a Verification Code to reach my mobile.