topic Re: 2 step verification in Email

Code incorrect

sheilabarker10 — Wed, 26 Feb 2025 11:20:36 GMT

I am trying to log in to Yahoo Mail but it will not accept the code sent can you help

Re: Code incorrect

Mark39 — Wed, 26 Feb 2025 11:29:48 GMT

Is this the Verification Code sent to you when you try to log in here?

https://www.sky.com/signin/email

Re: Code incorrect

caesarome — Wed, 26 Feb 2025 13:15:01 GMT

@sheilabarker10

Are you entering it correctly so not getting a number zero muddled with a letter O or a number 1 with the letter l ?

Re: Code incorrect

sheilabarker10 — Wed, 26 Feb 2025 15:47:27 GMT

No I have tried 3 times and have received 3 codes and they were all incorrect is there a problem I have even tried to ring and they say my phone number is wrong so I can't speak to anyone I don't know what is going off I look forward to hearing from you

Re: Code incorrect

Mark39 — Wed, 26 Feb 2025 15:55:24 GMT

@Mark39 wrote:

Is this the Verification Code sent to you when you try to log in here?

https://www.sky.com/signin/email

Re: Code incorrect

sheilabarker10 — Wed, 26 Feb 2025 16:03:02 GMT

Yes it is

Re: Code incorrect

caesarome — Wed, 26 Feb 2025 16:19:29 GMT

When you set it up you were asked to make note of a recovery code so do you still have this ?

Re: Code incorrect

Mark39 — Wed, 26 Feb 2025 16:22:50 GMT

I don't know how the codes you're being sent could be wrong, but you could try tapping the 'can't log in with Code' link and then entering your Recovery Code (providing you kept a separate note of it as Sky recommended).

Re: Code incorrect

sheilabarker10 — Wed, 26 Feb 2025 17:43:37 GMT

I do not have a recovery code can you supply me with one also can you give me a phone number so that I can speak to someone

Re: Code incorrect

Mark39 — Wed, 26 Feb 2025 17:54:33 GMT

The Recovery Code is only generated when you set up 2 step verification.

It's probably best you speak to Sky, as they'll probably have to turn off 2 step login on your behalf.

You can find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home

Re: Code incorrect

sheilabarker10 — Wed, 26 Feb 2025 18:09:38 GMT

I have rang the number in the help link and the automated message said they cannot help me as they do not recognise my phone number which is ridiculous as I have had the same number for years and have never changed it what do I do now

2 step verification

sheilabarker10 — Thu, 27 Feb 2025 10:41:03 GMT

I had a discussion yesterday about the 2 step verification I still cannot get in to emails as I am not receiving the access code

It should go to my phone number but I am not getting them I have tried to ring and my phone number is not recognised so I am unable to speak to anyone and I dont know why as I have always had this phone number can you help also can I take the 2 step verification off and if so how do I do it

Re: 2 step verification

Mark39 — Thu, 27 Feb 2025 11:29:37 GMT

I've added your post to your previous thread. Make sure your telephone number is a listed contact number here, then try calling again.

https://www.sky.com/mydetails/account-info

If you still have the same issue, you could try their social media contacts, either on X or Facebook Messenger.

Re: Code incorrect

sheilabarker10 — Thu, 27 Feb 2025 13:53:06 GMT

Hi. The link seems broken. It just loads constantly with no option to check or change info.

Re: Code incorrect

caesarome — Thu, 27 Feb 2025 14:02:17 GMT

The link works fine for me so can you try another web browser. If you have the MySky app installed then you can also use this.