topic Re: Not receiving emails in Email

Not receiving emails

JillCooper — Mon, 24 Feb 2025 15:34:11 GMT

Please I need HELP

Re: Not receiving emails

Mark39 — Mon, 24 Feb 2025 15:44:14 GMT

You're not giving us much to work with! 😊

Are you by any chance using the Mail app on an Apple device?

If not, tell us how you're accessing your email and whether there's an error message.

Re: Not receiving emails

JillCooper — Mon, 24 Feb 2025 18:59:40 GMT

As per the sky update I received. Yahoo Mail app

Re: Not receiving emails

caesarome — Mon, 24 Feb 2025 19:31:11 GMT

@JillCooper

Can you see these missing emails here:

https://skyid.sky.com/signin/email/

Re: Not receiving emails

Mark39 — Mon, 24 Feb 2025 19:59:58 GMT

@JillCooper wrote:

As per the sky update I received.

What update from Sky? Sky haven't made any changes or updates to Sky Yahoo Mail. Are you able to send emails successfully?

Re: Not receiving emails

JillCooper — Mon, 24 Feb 2025 20:01:57 GMT

I can send emails but unable to receive them

Re: Not receiving emails

caesarome — Mon, 24 Feb 2025 20:03:28 GMT

@caesarome wrote:

@JillCooper

Can you see these missing emails here:

https://skyid.sky.com/signin/email/

Re: Not receiving emails

JillCooper — Mon, 24 Feb 2025 20:32:57 GMT

No not able to see missing emails

Re: Not receiving emails

Mark39 — Mon, 24 Feb 2025 20:46:42 GMT

@JillCooper

@Mark39 wrote:

@JillCooper wrote:

As per the sky update I received.

What update from Sky? Sky haven't made any changes or updates to Sky Yahoo Mail. Are you able to send emails successfully?

So what about this update? Have you received an email telling you to update your Sky Yahoo Mail account? Did you click on a link it contained?

Re: Not receiving emails

caesarome — Mon, 24 Feb 2025 22:26:05 GMT

@JillCooper

https://skyid.sky.com/signin/email/

Go to Settings (the screw icon on the right hand side) > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

If you have had to make then logout and change your password:

https://skyid.sky.com/resetpassword/

Re: Not receiving emails

jayach — Tue, 25 Feb 2025 13:09:52 GMT

Post deleted, hadn't read all the previous posts. Doh.