topic Re: Can't access sky email in Email

Can't access sky email

PostieMick — Tue, 18 Feb 2025 13:54:34 GMT

Just bought a new laptop, running windows 11, and all was working fine. Now when I try to sign in to my sky account it just keeps returning to the home page without allowing me to sign in. Still works fine on my old laptop and phone. Any ideas?

Re: Can't access sky email

Mark39 — Tue, 18 Feb 2025 14:03:52 GMT

The sky.com homepage? I suspect it's returning to the homepage to ask you to sign in?

Re: Can't access sky email

PostieMick — Tue, 18 Feb 2025 15:09:13 GMT

Yes that's right. Can't get beyond the sign in button

Re: Can't access sky email

Mark39 — Tue, 18 Feb 2025 15:12:18 GMT

So what happens when you try to log in? Error message?

Re: Can't access sky email

PostieMick — Tue, 18 Feb 2025 15:15:57 GMT

Nothing. I click on log in button, little circle spins round and home page just reloads again.

Re: Can't access sky email

Mark39 — Tue, 18 Feb 2025 15:35:04 GMT

Clearing your browser cache (cookies, temporary internet files etc) should fix that. Be sure to close all Sky websites before clearing the cache.

Alternatively use a different browser, or use your brower's incognito/privacy mode to see if you can then log in ok.

Re: Can't access sky email

PostieMick — Tue, 18 Feb 2025 15:48:27 GMT

Thanks, that seems to have done the job.👍