topic Re: Emails going directly into deleted folder in Email

Emails going directly into deleted folder

PLE3 — Fri, 17 Jan 2025 12:05:10 GMT

My email was hacked and when I eventually was able to access my emails all my emails are going directly into my deleted folder. Sky tech team advise that I need to go into settings and change email received settings however this option is not shown. Can anyone help please.

Re: Emails going directly into deleted folder

caesarome — Fri, 17 Jan 2025 13:18:59 GMT

@PLE3

https://skyid.sky.com/signin/email/

Go to Settings (the screw icon on the right hand side) > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

If you have had to make then logout and change your password:

https://skyid.sky.com/resetpassword/

Re: Emails going directly into deleted folder

Mark39 — Fri, 17 Jan 2025 13:24:29 GMT

@PLE3 to see the 'more settings' option you'll need to use a pc or laptop, or use your mobile device in 'desktop mode'.

Re: Emails going directly into deleted folder

PLE3 — Sat, 18 Jan 2025 18:25:08 GMT

Thanks for your help all sorted 👍