topic Re: Closure of email in Email

Closure of email

Bibbobbo33 — Sun, 12 Jan 2025 17:42:02 GMT

Keep getting emails from "Sky" saying my email account will be closed in next two weeks? Is this a scam .?

Re: Closure of email

SKY1992bf — Sun, 12 Jan 2025 17:49:49 GMT

@Bibbobbo33 it's genuine, to prevent closure you need to login, have you done so since you started receiving the emails

Re: Closure of email

Mark39 — Sun, 12 Jan 2025 17:52:07 GMT

@Bibbobbo33 as @SKY1992bf posted, it's not a scam. Specifically you need to log in here which Sky say will avoid your account being deleted:https://www.sky.com/signin/email

Logging in via an app won't prevent deletion.

Re: Closure of email

Teruel — Mon, 13 Jan 2025 09:48:10 GMT

I have the same issue. I log in daily to my account (i.e the email address I received the closure email to) via both MS Office and Yahoo Mail online, so I have no idea why I am getting these messages.

The email from Sky says "We’ve seen you haven’t used your Sky email account in a while (this is the one that ends in ‘@sky.com’)., but that simply isn't correct.

Confused 🤔

Re: Closure of email

Mark39 — Mon, 13 Jan 2025 09:53:16 GMT

@Teruel logging in via MS Office or Yahoo won't stop your email account being deleted.

You need to log in to Sky Yahoo Mail via the link I previously posted. That is, here: https://www.sky.com/signin/email

See Sky's help here: https://www.sky.com/help/home/sky-yahoo-mail/inactive-sky-yahoo-acc/articles/inactive-yahoo-mail-accounts

Re: Closure of email

Teruel — Mon, 13 Jan 2025 09:57:29 GMT

Thanks Mark. Sorry, should have been clearer when I said Yahoo, I meant the Sky Yahoo Mail site. Use it daily!

Re: Closure of email

Teruel — Mon, 13 Jan 2025 09:58:32 GMT

Still doesn't explain why I got the email in the first place though as it's my main email account!

Re: Closure of email

Mark39 — Mon, 13 Jan 2025 10:17:27 GMT

@Teruel wrote:

Still doesn't explain why I got the email in the first place though as it's my main email account!

No, it doesn't and as you'll have seen, you're not alone.

From previous posts it seems that at the moment Sky don't have an answer either. If you call, they're likely to tell you either that it's a scam (which it isn't) or it's a mistake which doesn't inspire confidence.

Superusers have requested clarification from Sky in a private forum.

Re: Closure of email

Mark39 — Mon, 13 Jan 2025 13:15:35 GMT

@Teruel is this your only Sky Yahoo Mail account?

Re: Closure of email

Mark39 — Mon, 13 Jan 2025 13:16:24 GMT

@Bibbobbo33 do you have more than one Sky Yahoo Mail account? Or is this the only one?

Re: Closure of email

walbassist — Mon, 13 Jan 2025 18:10:48 GMT

My account is so old it stems from the days when you could set up additional email addresses, which I did. Could it be one of those that's earmarked for extinction? I use two of them but two others have fallen fallow.

Re: Closure of email

caesarome — Mon, 13 Jan 2025 19:29:42 GMT

@walbassist

The email itself from Sky should have been sent to the address that is as risk of being closed so if it is this old account when did you last login to it online at Sky.com ?

Re: Closure of email

David-Steele — Tue, 04 Feb 2025 09:39:07 GMT

You can call Sky and they'll reactivate them for you.

Re: Closure of email

Mark39 — Tue, 04 Feb 2025 09:43:23 GMT

@David-Steele wrote:

You can call Sky and they'll reactivate them for you.

Was your Sky Yahoo Mail closed as inactive and subsequently reinstated by Sky? I've not heard of them doing this.

Re: Closure of email

caesarome — Tue, 04 Feb 2025 09:56:03 GMT

@David-Steele wrote:

You can call Sky and they'll reactivate them for you.

Has this happened to you and if so did they manage to reactivate it for you ?

Re: Closure of email

David-Steele — Tue, 04 Feb 2025 12:17:51 GMT

Yes it was, but this was last year. I had tio call them and ask them tio re-activate it.