topic Re: Email to generate new password in Email

Email to generate new password

Doris+Shawcross — Sat, 11 Jan 2025 15:42:37 GMT

Email from Sky to upgrade app on apple mail , as my version is out of date I have put the generated email from sky website but still not getting emails

email gives a link on the message to generate the new password which I have put in but still not getting emails

many thanks

Re: Email to generate new password

caesarome — Sat, 11 Jan 2025 16:34:55 GMT

@Doris+Shawcross

Does this email you have received address you by your actual name as actual email from Sky would do and usually would not inclide a link it as you have said this one has.

Re: Email to generate new password

Doris+Shawcross — Sat, 11 Jan 2025 17:09:19 GMT

This is the email received

Subject: Important Message 📬

SKY Mail
You have a new upgrade.

Hello,

We are sorry to inform you that your account version is out of date. customers that are yet to update their account will not be able to send and receive email on their account.

How can you stay connected?
Please CLICK HERE to upgrade to the newest version of mail and stay connected.

Re: Email to generate new password

Mark39 — Sat, 11 Jan 2025 17:15:03 GMT

I'm afraid that's not a genuine email. If you followed the link and entered your username and password, you've given them away to a scammer.

I'd strongly recommend changing your password and perhaps consider setting up two step login, as a precaution

https://skyid.sky.com/resetpassword

Re: Email to generate new password

SKY1992bf — Sat, 11 Jan 2025 17:12:35 GMT

@Doris+Shawcross unfortunately this is a scam email doing the rounds

Re: Email to generate new password

caesarome — Sat, 11 Jan 2025 17:13:52 GMT

@Doris+Shawcross

That is a scam email I'm afraid and isn't from Sky so the first thing you need to do is to change your password via this link:

https://skyid.sky.com/resetpassword/

Let us know when you have done this.

To generate a 16 digit password you need to use this link:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: Email to generate new password

Doris+Shawcross — Sat, 11 Jan 2025 17:44:19 GMT

I have yried to reset my password via the link yu addes "skyid" but it doesnt recognise me

Re: Email to generate new password

Doris+Shawcross — Sat, 11 Jan 2025 17:50:26 GMT

I have now clicked the generate a 16 digit password, which I have added in my mail app on my laptop is this ok now?

Re: Email to generate new password

jayach — Sat, 11 Jan 2025 17:51:52 GMT

@Doris+Shawcross wrote:
I have yried to reset my password via the link yu addes "skyid" but it doesnt recognise me

What exactly does it say?

Re: Email to generate new password

jayach — Sat, 11 Jan 2025 17:58:05 GMT

@Doris+Shawcross wrote:
I have now clicked the generate a 16 digit password, which I have added in my mail app on my laptop is this ok now?

Not really, if you put your email address and password in on the link in the original email, you really need to change the password.

Are you now receiving emails?

Re: Email to generate new password

Doris+Shawcross — Sat, 11 Jan 2025 18:03:22 GMT

I have managed to change my email username/password on the sky site , I have changed to the new password on my alptop as it asked for it .

Should this be ok now ? or do I need to do anything else?

Also thanks for the help., i feel an idiot falling for it !!!

Re: Email to generate new password

jayach — Sat, 11 Jan 2025 18:34:58 GMT

As long as you have changed your password you should be fine, Are your emails working normally now?

Re: Email to generate new password

Doris+Shawcross — Sat, 11 Jan 2025 18:38:41 GMT

Hi yes they are working fine, before they had an eclamation mark at the side of them but not now, I have the 2 step authentication setup, do I need to look for anything else?

My reason fo believing the email was because I had changed providers & thought it was related to that.

Many thank for the support i needed it!!!

Re: Email to generate new password

caesarome — Sat, 11 Jan 2025 19:23:20 GMT

@Doris+Shawcross wrote:

Hi yes they are working fine, before they had an eclamation mark at the side of them but not now, I have the 2 step authentication setup, do I need to look for anything else?

I think you should be fine, should you login to the Sky website to access your emails at Sky.com then a passcode will be sent to the phone number you provided when setting up the 2 step authentication and it is this you would need to enter on the Sky website when it asks for it.

Re: Email to generate new password

Doris+Shawcross — Sat, 11 Jan 2025 19:43:59 GMT

Thanks for that I have done as you said & had the authentication to answer✋🤙

Re: Email to generate new password

jayach — Sat, 11 Jan 2025 20:25:43 GMT

@Doris+Shawcross wrote:
Thanks for that I have done as you said & had the authentication to answer✋🤙

Do keep the recovery code safe as you will need that to login on the web if you lose access to your phone number.

Re: Email to generate new password

Doris+Shawcross — Sat, 11 Jan 2025 20:43:23 GMT

Will do 🙏