topic Re: Cannot access IMAP server (or POP for that matter) for Sky Yahoo Mail on Outlook 365 in Email

Cannot access IMAP server (or POP for that matter) for Sky Yahoo Mail on Outlook 365

morgad1963 — Sat, 14 Dec 2024 01:31:18 GMT

I have had this problem for a while now on my desktop and laptop and have tried all the advisories including generating an app password. Outlook working fine on my iphone. Tried deleting and re-adding the account and given I cannot even connect to the IMAP server I cannot recreate the account (outlook working fine for my MS outlook mail address).

When I try to add the account into outllook I get a failure logging onto the incoming mail server (IMAP) and a send test email message failure with the following error messages:

Log onto incoming mail server (IMAP): A secure connection to the server cannot be established.

Send test email message: Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.

I am at a bit of a loss to be honest. This issue just happened out of the blue, not sure if a windows / office update may have caused it, changes on the sky / yahoo end of things or something else. I am using Outlook 365 classic and not the new outlook 365 that I believe doesnt currently support IMAP

Any assistance would be appreciated

Re: Cannot access IMAP server (or POP for that matter) for Sky Yahoo Mail on Outlook 365

caesarome — Sat, 14 Dec 2024 05:44:58 GMT

@morgad1963

What server settings are you using, if you are able to try manualling setting your email account up using these:

Select either "Other" or "Not Yahoo" then use these settings:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: Cannot access IMAP server (or POP for that matter) for Sky Yahoo Mail on Outlook 365

morgad1963 — Sat, 14 Dec 2024 16:00:48 GMT

Hi there thanks for your reply tried what you have suggested already including app password plus alternative MAPI ports too, hasn't helped still same issue I'm afraid

Re: Cannot access IMAP server (or POP for that matter) for Sky Yahoo Mail on Outlook 365

jayach — Sat, 14 Dec 2024 18:24:14 GMT

Try these settings, they work on Outlook 2021 for me.

Re: Cannot access IMAP server (or POP for that matter) for Sky Yahoo Mail on Outlook 365

morgad1963 — Sun, 15 Dec 2024 21:44:45 GMT

Hi Jayach;

Thanks for your response, have tried these settings amongst others I really don't think it's a settings issue, I'll contact Microsoft and see what they have to say

Re: Cannot access IMAP server (or POP for that matter) for Sky Yahoo Mail on Outlook 365

caesarome — Sun, 15 Dec 2024 21:48:21 GMT

@morgad1963

Are you using a VPN ?

Re: Cannot access IMAP server (or POP for that matter) for Sky Yahoo Mail on Outlook 365

jayach — Sun, 15 Dec 2024 23:35:58 GMT

@morgad1963 wrote:
Thanks for your response, have tried these settings amongst others I really don't think it's a settings issue, I'll contact Microsoft and see what they have to say

An earlier post said you are getting "Log onto incoming mail server (IMAP): A secure connection to the server cannot be established".

That suggest you a using the wrong port, it should be 993, or you arn't using SSL/TLS or you have SPA set..

Do let us know how you get on with Microsoft, I'm not sure they will be able to help.

Re: Cannot access IMAP server (or POP for that matter) for Sky Yahoo Mail on Outlook 365

twilight+princess — Mon, 16 Dec 2024 20:53:32 GMT

When adding the account did you use the Yahoo or 'Other' option? I'd suggest using Yahoo, entering your Sky account details where you should be asked to authenticate the set up by signing in via the web, once complete the account should then complete setup.

Re: Cannot access IMAP server (or POP for that matter) for Sky Yahoo Mail on Outlook 365

jayach — Tue, 17 Dec 2024 01:52:28 GMT

@twilight+princess

I don't believe Outlook for desktop is compatible with OAuth connections for Yahoo (and therefore Sky), even in it's latest versions.

If you have any evidence to the contarary, please share it, but even trying to seach Microsoft it seem it will need a generated password.

Re: Cannot access IMAP server (or POP for that matter) for Sky Yahoo Mail on Outlook 365

twilight+princess — Tue, 17 Dec 2024 11:17:34 GMT

@jayach I have Sky email running on Outlook.
Sky email on Outlook.

Re: Cannot access IMAP server (or POP for that matter) for Sky Yahoo Mail on Outlook 365

morgad1963 — Tue, 17 Dec 2024 13:48:02 GMT

Dear All;

sorry for time taken to respond have tried shutting down vpn, firewall and antivirus to no avail have used appropriate port settings 993 for oncoming and 465 or 587 for outgoing all to no avail, Twilight & Princess your process isn't one I have specifically tried so will go through that later and give an update thanks again all for your kind assistance

Re: Cannot access IMAP server (or POP for that matter) for Sky Yahoo Mail on Outlook 365

morgad1963 — Tue, 17 Dec 2024 13:50:56 GMT

I do believe sky yahoo mail works on outlook 365 classic but not the new version / well at least that is what I have read 😀

Re: Cannot access IMAP server (or POP for that matter) for Sky Yahoo Mail on Outlook 365

twilight+princess — Tue, 17 Dec 2024 13:59:38 GMT

My screenshot is of Outlook (New).

Re: Cannot access IMAP server (or POP for that matter) for Sky Yahoo Mail on Outlook 365

jayach — Tue, 17 Dec 2024 15:47:40 GMT

@twilight+princess wrote:
My screenshot is of Outlook (New).

I was about to say that.🤣

New Outlook is a PWA (Progressive Web App) so basically Outlook on the web, packaged as an app.

@morgad1963 is refering to Outlook as provided with Office, which I don't believe can use OAuth with Sky|Yahoo, although I haven't tried the latest version.

Re: Cannot access IMAP server (or POP for that matter) for Sky Yahoo Mail on Outlook 365

jayach — Tue, 17 Dec 2024 15:57:51 GMT

@morgad1963 wrote:
I do believe sky yahoo mail works on outlook 365 classic but not the new version / well at least that is what I have read 😀

I think you will find it's the other way round, assuming by classic you mean the version from Office.

It will work on all versions of Outlook, but some will require a generated password.

Re: Cannot access IMAP server (or POP for that matter) for Sky Yahoo Mail on Outlook 365

morgad1963 — Wed, 18 Dec 2024 10:28:11 GMT

Thanks for clarifying jarach.

twilight and princess - when adding an account with advanced setup I don't get options for yahoo and other, the options I get are ms365, outlook.com, exchange, pop,imap and exchange 2013 and earlier so have tried imap with appropriate settings and pop with appropriate settings neither of which worked

Re: Cannot access IMAP server (or POP for that matter) for Sky Yahoo Mail on Outlook 365

twilight+princess — Wed, 18 Dec 2024 10:37:55 GMT

Under add account there should be the option to either choose Yahoo or just enter your account & it will pick Yahoo automatically.

I even deleted the account & added it again to test.
I have already added my Microsoft account so have you added this first?

Which Outlook are you using - the inbuilt Mail app, Outlook which comes with MS/Office 365 or online? If MS/Office 365 then what build/version are you running?