topic Unable to access e mails from HP lap top in Email

Unable to access e mails from HP lap top

pollyanna60 — Tue, 10 Dec 2024 12:18:42 GMT

I don't have a problem accessing e mails from I pad or phone. When I try from laptop it gives me a error message 288. Sky technical unable to help as they have tried unblocking it but no luck

Re: Unable to access e mails from HP lap top

caesarome — Tue, 10 Dec 2024 13:18:25 GMT

Are you using anything like a VPN with your laptop because if so it will need disabling.

Re: Unable to access e mails from HP lap top

Mark39 — Tue, 10 Dec 2024 13:39:29 GMT

@pollyanna60 wrote:

I don't have a problem accessing e mails from I pad or phone. When I try from laptop it gives me a error message 288. Sky technical unable to help as they have tried unblocking it but no luck

A 288 error is related to your IP address, as explained in Sky's help guide here: https://www.sky.com/help/home/sky-yahoo-mail/yahoo-mail-fix/problems-accessing-sky-yahoo-mail/articles/problems-accessing-sky-yahoo-mail

If you're using a VPN, disable it while you're logging in, as @caesarome posted. If not, try turning off your broadband router at the plug for an hour which should result in your connection being assigned a different IP address.

If neither works, you'll have to pursue it with Sky, I'm afraid. The problem will be finding an adviser who knows how to fix it.

Re: Unable to access e mails from HP lap top

pollyanna60 — Tue, 10 Dec 2024 13:46:31 GMT

Hi I have virus protection and turned off the relevant switches and turned back on. It is no different. Technical dept spent ages trying to fix it but it seems they have given up.

Re: Unable to access e mails from HP lap top

jayach — Tue, 10 Dec 2024 14:18:23 GMT

As per the link @Mark39 posted, did Sky ask you for your public I.P. address?

Have you tried getting a new I.P. address as suggested?

What anti-virus are you using as that may have a VPN option you are not aware of?

If your I.P. dosesn't change after a short power off, try leaving the router off all night while you are asleep.