https://helpforum.sky.com/t5/Email/Can-t-access-my-emails/m-p/4831884#M102484 <P>Have you changed your mobile? If you kept separate note of the Recovery Code as Sky recommended, you can use it to turn off 2 step verification.</P> Mon, 25 Nov 2024 14:13:51 GMT Mark39 2024-11-25T14:13:51Z https://helpforum.sky.com/t5/Email/Can-t-access-my-emails/m-p/4831877#M102483 <P>I can't log into my emails it says it is sending me a 5 step verification code but this does not come through&nbsp;</P> Mon, 25 Nov 2024 14:09:08 GMT https://helpforum.sky.com/t5/Email/Can-t-access-my-emails/m-p/4831877#M102483 Kaz+46 2024-11-25T14:09:08Z https://helpforum.sky.com/t5/Email/Can-t-access-my-emails/m-p/4831884#M102484 <P>Have you changed your mobile? If you kept separate note of the Recovery Code as Sky recommended, you can use it to turn off 2 step verification.</P> Mon, 25 Nov 2024 14:13:51 GMT https://helpforum.sky.com/t5/Email/Can-t-access-my-emails/m-p/4831884#M102484 Mark39 2024-11-25T14:13:51Z https://helpforum.sky.com/t5/Email/Can-t-access-my-emails/m-p/4831903#M102485 <P>No I haven't changed my mobile number and I can't remember my verification code 🧑‍<span class="lia-unicode-emoji" title=":laptop_computer:">💻</span>&nbsp;</P> Mon, 25 Nov 2024 14:24:37 GMT https://helpforum.sky.com/t5/Email/Can-t-access-my-emails/m-p/4831903#M102485 Kaz+46 2024-11-25T14:24:37Z https://helpforum.sky.com/t5/Email/Can-t-access-my-emails/m-p/4831920#M102486 <P>There haven't been any other reports of problems, so it might be a temporary issue. So you could wait and see if it recovers, or seek help from Sky. Sky can turn off 2 step verification on your behalf but for security reasons (I assume) it will take three weeks.</P> Mon, 25 Nov 2024 14:32:50 GMT https://helpforum.sky.com/t5/Email/Can-t-access-my-emails/m-p/4831920#M102486 Mark39 2024-11-25T14:32:50Z