topic Re: Surname spelt incorrectly on email address in Email

Surname spelt incorrectly on email address

jennifet — Sat, 09 Nov 2024 17:49:51 GMT

I messaged on here previously about my surname suddenly being spelt wrong when I sent an email. Serveral people kindly gave me the advice to go to the settings option within the desktop yahoo/sky email and change the name on my account which I did and it worked, however suddenly its doing it again and this time when I check the same place in the settings it is already spelling my name correctly so I'm not sure how to stop it showing my incorrect surname. I have checked and emails sent using a laptop are ok, but emails sent using my iphone (15 pro) have the wrong name. Any help would be gratefully recevied!

Re: Surname spelt incorrectly on email address

Tom-W19 — Sun, 10 Nov 2024 11:23:36 GMT

Hi @jennifet

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Surname spelt incorrectly on email address

caesarome — Sun, 10 Nov 2024 12:03:10 GMT

@jennifet wrote:

but emails sent using my iphone (15 pro) have the wrong name

@jennifet

How are you accessing your emails on your iphone, do you use the Yahoo email app, the outlook email app, the standard app on the phone or do you login to the Sky website ?

Re: Surname spelt incorrectly on email address

Addie15 — Tue, 12 Nov 2024 11:23:36 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.