topic Re: Not receiving emails from a talktalk email address in Email

Not receiving emails from a talktalk email address

Steve+Webb — Wed, 30 Oct 2024 15:42:32 GMT

A family member regularly sends me emails although these are showing as sent they are not arriving. There seems to be a problem also shared with other users and TalkTalk email help yesterday stated "Hi all, networks have confirmed that Yahoo/Sky are deferring or blocking TalkTalk emails due to unexpected volume or customer complaints. Our network team have reported it to them, but customers of sky yahoo would be wise to report the issue to them so that they can adjust the filters to compensate."

Re: Not receiving emails from a talktalk email address

Mark39 — Wed, 30 Oct 2024 15:53:35 GMT

You could give Sky a call, but I think it's unlikely that they'll be sufficiently inspired to do anything, not least because Sky use Yahoo's email infrastructure, rather than their own. I suspect it will sort itself out over a few days.

Re: Not receiving emails from a talktalk email address

Tonyw01 — Fri, 01 Nov 2024 13:19:08 GMT

I have just spent ¾ hour talking to Sky about not receiving emails from talk talk. He assured me there are no restrictions on receiving emails from talk. Talk. I don't know where to go to next!!

Re: Not receiving emails from a talktalk email address

jayach — Fri, 01 Nov 2024 14:10:08 GMT

@Tonyw01

There is nothing you can do.

And it is not just TalkTalk addresses it is happening to, there are a couple of other threads where all mail using a forwarding service called Stackmail are affected. Don't know if TalkTalk possibly uses that service.

https://helpforum.sky.com/t5/Email/Emails-sent-to-my-Sky-account-not-being-delivered/m-p/4801063

Re: Not receiving emails from a talktalk email address

Fiona. — Fri, 01 Nov 2024 17:15:06 GMT

Just putting a marker in to say this is happening to me too. Why are you saying Sky won't be interested? My contract is with them, not Yahoo, and at the moment I have two parents in their 80s getting stressed because they can't email me.

Re: Not receiving emails from a talktalk email address

Mark39 — Fri, 01 Nov 2024 17:29:46 GMT

@Fiona. You could always give Sky a call....

I'd suggest setting up a new mail account with Gmail or Outlook.

Re: Not receiving emails from a talktalk email address

jayach — Fri, 01 Nov 2024 17:34:34 GMT

@Fiona.

The reason Sky won't be interested, is that Sky|Yahoo email is a legacy service, it is not part of your contract with Sky.

If you don't believe it, just try asking them to help.

Re: Not receiving emails from a talktalk email address

Bakerz — Mon, 04 Nov 2024 14:07:25 GMT

What do we do then ?? Who do I report to please supply contact numbers

Re: Not receiving emails from a talktalk email address

Mark39 — Mon, 04 Nov 2024 14:24:07 GMT

@Bakerz wrote:

What do we do then ?? Who do I report to please supply contact numbers

All you can do is report it to Sky.

Contact number via the 'need more help' link at the bottom of the page here: https://www.sky.com/help/home

Re: Not receiving emails from a talktalk email address

Lauabb2009 — Mon, 04 Nov 2024 20:07:37 GMT

Is there any update on this? I've not been getting mails from 2 talktalk accounts for a few days now.. and I never have the patience to hold on to report it.
If this is a generic issue - is there any prospect of it being fixed?

Re: Not receiving emails from a talktalk email address

Mark39 — Mon, 04 Nov 2024 20:33:07 GMT

@Lauabb2009 wrote:

Is there any update on this? I've not been getting mails from 2 talktalk accounts for a few days now.. and I never have the patience to hold on to report it.
If this is a generic issue - is there any prospect of it being fixed?

If I were to guess, I'd say it will probably sort itself out eventually.Just a guess, though, and no idea about when.

Re: Not receiving emails from a talktalk email address

drumgarron — Tue, 05 Nov 2024 20:04:07 GMT

Have you resolved this as yet.

I am having them same problem.

Can you advise me who to contact?

Thank yoiu

Re: Not receiving emails from a talktalk email address

drumgarron — Tue, 05 Nov 2024 20:12:26 GMT

Do you by any chance have a contact number for sky.

I am not receiving talktalk emails, not sure how to resolve this.

Thank you

Re: Not receiving emails from a talktalk email address

Mark39 — Tue, 05 Nov 2024 20:31:20 GMT

@drumgarron you could try contacting Sky. You can find the number via the 'need more help' link at the bottom of their help page here: https://www.sky.com/help/home

If you're in the ROI, change the flag in the bottom right hand corner first.

Re: Not receiving emails from a talktalk email address

drumgarron — Tue, 05 Nov 2024 20:37:37 GMT

Sky said talk to Yahoo

Re: Not receiving emails from a talktalk email address

Mark39 — Tue, 05 Nov 2024 20:41:17 GMT

@drumgarron wrote:

Sky said talk to Yahoo

Yes, that's often an adviser's response when they have no idea how to fix an issue. There's absolutely no point contacting Yahoo. They don't provide support for Sky Yahoo Mail.

Re: Not receiving emails from a talktalk email address

Chloe-W22 — Thu, 07 Nov 2024 13:36:38 GMT

Hi all,

Thanks for letting us know you're having a problem receiving emails to your Sky email from TalkTalk email addresses. I've sent this to the relevant teams at Sky to be looked at.

In the meantime, can I ask you to check your Junk/recycling bin to see if the emails are going here and let me know?

Re: Not receiving emails from a talktalk email address

drumgarron — Thu, 07 Nov 2024 18:34:45 GMT

Junk and trash regularly checked.

Just talktalk not being received

Thank you

Re: Not receiving emails from a talktalk email address

Chloe-W22 — Fri, 08 Nov 2024 12:21:42 GMT

Hi all,

Thank you again for letting us know about this issue. After some investigations, we believe this issue is now resolved, I'll leave this thread open for now but if you're still having trouble please let me know.

Thanks,