topic Re: Sky in Email

Sky

Colin133 — Wed, 30 Oct 2024 16:21:15 GMT

I rang sky on the 25 oct and was told they would take my two step verification of with in 48 hours

and when I ring today they say it's 21 days to get it sorted are we living in the 70 s

Re: Sky

Mark39 — Wed, 30 Oct 2024 16:26:32 GMT

It takes 21 days for security reasons.

It's a pity you didn't make a separate note of your Recovery Code as Sky recommended when you set up 2 step verification. If you had, you could have turned it off yourself within seconds.

Re: Sky

caesarome — Wed, 30 Oct 2024 16:41:14 GMT

@Colin133

When you set it up did you make a not of the recovery code as it is this that you can sign in with to disable ot, if you didn't then it will take 21 days for it to be turned off.

Re: Sky

Colin133 — Wed, 30 Oct 2024 17:28:10 GMT

It was years ago I got a new phone two weeks ago

and haven't been able to get my email since as they won't change my new number to get the code and why in the this era of technology does it take 21 days

Re: Sky

Mark39 — Wed, 30 Oct 2024 17:30:32 GMT

It wouldn't have been years ago. 2 step login was introduced for Sky Yahoo Mail only recently. As for why it takes 21 days - security, as already posted.

Re: Sky

Colin133 — Wed, 30 Oct 2024 17:33:48 GMT

They did it when they changed from sky to yahoo for the emails I was living in Spain at that point and I was about 3or 4 years ago

Re: Sky

jayach — Wed, 30 Oct 2024 17:38:07 GMT

Sky's 2FA hasn't been available for all that long, so it coudn't have been years ago.

It is possible to turn if off without the recovery code, but it would have to be done whilst you still have access to the old number

It is ridiculous that Sky don't give us a method to update the registered phone number, and don't have a method of doing it for us. (after passing security checks obviously)

Re: Sky

Colin133 — Wed, 30 Oct 2024 17:39:12 GMT

Totally agree

Re: Sky

jayach — Wed, 30 Oct 2024 17:44:08 GMT

@Colin133 wrote:
They did it when they changed from sky to yahoo for the emails I was living in Spain at that point and I was about 3or 4 years ago

The change to Yahoo (from Gmail) was in 2013.

Sky's 2FA has been available for less than 2 years

Re: Sky

Mark39 — Wed, 30 Oct 2024 18:00:44 GMT

@jayach wrote:

It is ridiculous that Sky don't give us a method to update the registered phone number, and don't have a method of doing it for us. (after passing security checks obviously)

My guess is that Sky implemented it because they had to and did so as cheaply as possible given that email is a service they'd arguably like to dispense with completely

It's a pity they don't stress the importance of keeping a separate record of the Recovery Code for situations like this.