topic Can't send and receive emails through Outlook app in Email

Can't send and receive emails through Outlook app

1castlerock — Sat, 26 Oct 2024 15:30:34 GMT

I haven't been able to send and receive emails through my Outlook app since Wednesday, on my Samsung phone.

I cleared the cache and deleted the data and I'm still having issues. Does anyone know what else the issue could be?

Also, I didn't realise that by deleting the data, I would lose everything. 😞 I'm guessing there is no way to recover all my emails?

Emails not arriving

kdp99 — Thu, 24 Oct 2024 10:32:40 GMT

Sent myself a couple of emails later yesterday and one just now. Not arriving on several devices. Checked on yahoo web mail and not there or in spam.

Re: Emails not arriving

caesarome — Thu, 24 Oct 2024 11:08:21 GMT

Are you receiving all other emails ok ?

Re: Emails not arriving

kdp99 — Thu, 24 Oct 2024 11:37:04 GMT

Yes, sent one to work and my sky email at the same time only the work one arrived

Re: Emails not arriving

jayach — Thu, 24 Oct 2024 12:00:53 GMT

@kdp99

I think @caesarome meant, are you receiving other emails into your Sky account.

Re: Emails not arriving

kdp99 — Thu, 24 Oct 2024 13:56:26 GMT

The two l know are missing never showed up, but others have started to appear in the last hour so perhaps a blockage has cleared

Re: Can't send and receive emails through Outlook app

caesarome — Sat, 26 Oct 2024 15:38:40 GMT

What is happening when you try to receive your emails, any error messages ?

Yahoo mailed stopped going into outlook

Linda1968 — Sat, 26 Oct 2024 15:44:32 GMT

Can't get emails in outlook app - stopped yesterday

Outlook App suddenly stopped working

SW1980 — Sat, 26 Oct 2024 15:59:26 GMT

Pretty much as the subject heading says, my outlook app on my android phone and tablet stopped receiving emails yesterday afternoon.

Can send new emails from both devices and person receives them
Can send and received via web portal
Can send and receive via Outlook on PC.

The phone is Samsung S23 ultra, and the tablet is a tab S8+ both with Android version 14, outlook software is up to date with the latest version. And have gone through the various troubleshooting pages (that are rubbish).

Some of the basic things I've tried, alongside the troubleshooting pages.

Restarted phone
Deleted account from the phone and readded.
Deleted account from the phone, Clears Data & Caches, readded
The uninstalled app, clear any data, reboot, reinstalled

Each time the emails I had in my inbox from before come back and I can send new emails, but it's not adding any of the newer emails that I've received.

It's not asking for any password when re-adding the sky/yahoo details (either normal one or the generated one).

Just seems really seems strange it was working on both devices and then it suddenly stopped.

Any help greatly appreciated

Re: Outlook App suddenly stopped working

caesarome — Sat, 26 Oct 2024 16:26:51 GMT

@SW1980

You are the 4th person this afternoon to report this on here so it appears this could be an issue with the app itself I notice somebody here has posted about the same issue on Microsoft's own forum:

https://answers.microsoft.com/en-us/outlook_com/forum/all/i-am-suddenly-unable-to-receive-gmail-emails-in-my/a6151ecf-746e-47bb-aba1-bd96d44c5856

Re: Yahoo mailed stopped going into outlook

caesarome — Sat, 26 Oct 2024 16:28:10 GMT

@Linda1968

It could be an issue with the app itself which is a Microsoft product as others are posting about it on Microsoft's own forum here:

https://answers.microsoft.com/en-us/outlook_com/forum/all/i-am-suddenly-unable-to-receive-gmail-emails-in-my/a6151ecf-746e-47bb-aba1-bd96d44c5856

Re: Can't send and receive emails through Outlook app

jayach — Sat, 26 Oct 2024 17:11:29 GMT

Clearing data in the Outlook app, shouldn't affect the emails, they should still be on the server.

Can you see your emails here: https://skyid.sky.com/signin/email

Strangely I haven't had any emails in my Outlook on Android since Wednesday either.

Re: Emails not arriving

kdp99 — Sat, 26 Oct 2024 17:32:38 GMT

It's happening again.

Re: Yahoo mailed stopped going into outlook

Mackie69 — Sat, 26 Oct 2024 17:43:21 GMT

It has got to be the Outlook App, my three Apple devices all stopped recieving my mails yesterday (23:21). Normally they all work fine.

I have signed into my mail using the generic Mail App on my phone and this has updated correctly (All mails received today are there).

Re: Outlook App suddenly stopped working

Toby35 — Sat, 26 Oct 2024 17:55:44 GMT

Hello

We have exactly the same problem. All our Outlook on Android ( dont know for IoS yet) has stopped receiving mails. Anyone heard of a solution ?

Re: Outlook App suddenly stopped working

Mark39 — Sat, 26 Oct 2024 18:48:37 GMT

@Toby35 wrote:

Hello

We have exactly the same problem. All our Outlook on Android ( dont know for IoS yet) has stopped receiving mails. Anyone heard of a solution ?

Looks like an Outlook issue, so either wait for Microsoft to fix it, or use a different app.

Sky email not working via outlook

James310 — Sat, 26 Oct 2024 19:04:21 GMT

Today my sky email has completely stopped working in any email app.

all app are up to date, is is iOS and have even tried removing the account and adding again but still no joy. The only way I can access my email is through the browser

Re: Sky email not working via outlook

GD1 — Sat, 26 Oct 2024 19:06:14 GMT

@James310 I have merged your post to this existing thread that is discussing the same issue, a new thread isn't required.

Please see post marked as answer.

Re: Sky email not working via outlook

Mark39 — Sat, 26 Oct 2024 19:09:48 GMT

@James310 wrote:

Today my sky email has completely stopped working in any email app.

all app are up to date, is is iOS and have even tried removing the account and adding again but still no joy. The only way I can access my email is through the browser

Are you using Apple's standard Mail app?

Re: Sky email not working via outlook

James310 — Sat, 26 Oct 2024 19:10:53 GMT

sorry, should have put that I am using outlook. Has always worked without issue