topic Re: changed phone number in Email

changed phone number

kassie13 — Mon, 20 May 2024 12:11:50 GMT

trying to log into my email and and ive got to input 2 step verification, but ive changed my number but its not sending code to my new number

Re: changed phone number

Mark39 — Mon, 20 May 2024 12:14:58 GMT

Have you changed the number you originally gave when you set up 2 step verification? It won't 'know' about the new number unless you do that.

Do you have access to the Recovery code Sky sent you when you first set up 2 step verification?

Do you still have access to a mobile with your old number?

Re: changed phone number

caesarome — Mon, 20 May 2024 12:22:07 GMT

@kassie13

You could see if it will allow you to change it here but it will probably involve using the recovery code you weee asked to make a note of or forward it to another email account:

https://helpforum.sky.com/t5/Email/Sky-not-sending-my-code-to-my-phone/m-p/4519810/highlight/true#M97525

Re: changed phone number

kassie13 — Mon, 20 May 2024 12:23:37 GMT

thanks for answering, long story short, tesco have some how lost my old number when tranferring to contract, its been nearly 5wks they keep saying theyre working on it. so im afraid i havent even got the number. and im afraid i dont have recovery code.

Re: changed phone number

kassie13 — Mon, 20 May 2024 12:25:37 GMT

ive changed number in my details, but still says going to old number

Re: changed phone number

caesarome — Mon, 20 May 2024 12:28:26 GMT

The other thing you can do is to go through this:

https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

In the meantime you will still have access to your emails if you access it via an app on a mobile device.

Re: changed phone number

kassie13 — Mon, 20 May 2024 12:31:04 GMT

thanks i'll give it a try.

Re: changed phone number

Mark39 — Mon, 20 May 2024 12:50:07 GMT

@caesarome wrote:

The other thing you can do is to go through this:

https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

In the meantime you will still have access to your emails if you access it via an app on a mobile device.

@kassie13 in particular, it's the bit in the box. You won't be able to change the number without access to the old number. In short, you'll have to contact Sky, I'm afraid.

Re: changed phone number

kassie13 — Mon, 20 May 2024 12:52:23 GMT

thank you.

Re: changed phone number

Marjorie4 — Fri, 25 Oct 2024 09:36:50 GMT

I am trying to change my phone number ,you keep sending a code to my old number

Re: changed phone number

Mark39 — Fri, 25 Oct 2024 10:09:52 GMT

@Marjorie4 wrote:

I am trying to change my phone number ,you keep sending a code to my old number

You mean the 2 step Verification Code? If you kept a separate note of your Recovery Code as Sky recommended, you can use it to turn off 2 step login and set it up again with your new number. If you didn't, you'll have to call Sky who will be able to do it for you within 21 days.