topic Re: Yahoo mail two factor security in Email

Yahoo mail two factor security

Smithyphil — Thu, 24 Oct 2024 10:31:37 GMT

I have changed my mobile number, but I am unable to change it via Yahoo when I log into my account. When I click on two factor authentication the page just crashes or wont open. When I ask for a recovery code, it gets sent to my old mobile number wo I cant access that.
I have tried to call the paid support line, but that just goes round in a loop saying I need a code and enter my phone number associated with that account. I cant see an email or chat function - how can I Talk to someone to explain the issues?

Re: Yahoo mail two factor security

caesarome — Thu, 24 Oct 2024 11:07:43 GMT

@Smithyphil

Do you still have access to the other number because if you do this you need to sign in with the recovery code which will then let you to turn off 2 step authentication for that number which in turn will then allow you to set it up with your new number.

If you do not have access to the number then all you can do is to call Sky and hope you get to someone that knows about this, there could be a 21 day wait in the process being followed through.

Re: Yahoo mail two factor security

Mark39 — Thu, 24 Oct 2024 12:23:51 GMT

@Smithyphil wrote:

I have tried to call the paid support line, but that just goes round in a loop saying I need a code and enter my phone number associated with that account. I cant see an email or chat function - how can I Talk to someone to explain the issues?

If you're calling a Yahoo support number, they won't help you with a Sky Yahoo Mail account.

Just to clarify, did you set up 2 step login for your Sky Yahoo Mail? If so, did you keep a separate note of the Recovery Code as Sky recommended?

Re: Yahoo mail two factor security

Smithyphil — Thu, 24 Oct 2024 12:30:45 GMT

OK thank you, it is a Sky YAHOO mail so I didnt realise YAHOO couldnt help. I'll have to contact Sky direcly about it. Thanks

Re: Yahoo mail two factor security

caesarome — Thu, 24 Oct 2024 12:45:53 GMT

Yahoo provide the email service but do not supply any support as that is with Sky.

Re: Yahoo mail two factor security

angeleyes151083 — Sun, 27 Oct 2024 11:59:28 GMT

I'm having the same issue with my family email address where all my appointments go must be a way to get around this. I can access my main email don't even remember setting up security I've had sky 15yrs

Re: Yahoo mail two factor security

caesarome — Sun, 27 Oct 2024 12:01:48 GMT

@angeleyes151083

What same problem are you having, have you changed your mobile number. If so you need to sign in with the recovery code that you were shown onscreen when you set this up, doing this will allow you to turn this off before setting it up again with your new number.