topic Re: Mail Server imap.tools.sky.com not responding in Email

Mail Server imap.tools.sky.com not responding

Tangmere12 — Thu, 17 Oct 2024 15:21:15 GMT

When I try to look at my Sky Email I get the following. The mail server "imap.tools.sky.com" is not responding. Verify that you have entered the correct account info in Mail settings. Server Code "Authenticationfailed" server message "Login Invalid Credentials.

I haven't altered any of my passwords so cannot understand why I am getting this. One problem if I have to change mt Password I can't remember what it is. I can access my emails by using Yahoo although that's not really satisfactory

Re: Mail Server imap.tools.sky.com not responding

caesarome — Thu, 17 Oct 2024 15:27:04 GMT

Are you using the email app on an iphone or iPad because if you are then there is a known fault with the app and Sky email accounts so you could try using the Outlook email app instead or login here to access your emails:

https://skyid.sky.com/signin/email/

Re: Mail Server imap.tools.sky.com not responding

Tangmere12 — Thu, 17 Oct 2024 16:22:53 GMT

Thanks for your speedy response, yes I am using the app on my iPhone and iPad. I will change to your suggested solution. I suppose at some stage Sky will correct this?

Re: Mail Server imap.tools.sky.com not responding

Mark39 — Thu, 17 Oct 2024 16:27:07 GMT

On the basis that other email apps work fine, it appears not to be a Sky issue. Apple don't seem very eager to do anything about it.

Re: Mail Server imap.tools.sky.com not responding

caesarome — Thu, 17 Oct 2024 16:31:58 GMT

@Tangmere12 wrote:

I suppose at some stage Sky will correct this?

If a fix is to be carried out it would need to be done by Apple as it is their app but as this has been happening for quite a while now I can't see it happening anytime soon if at all.

Re: Mail Server imap.tools.sky.com not responding

twilight+princess — Wed, 23 Oct 2024 12:04:37 GMT

You most likely either require an app specific password or to delete the account & set it up again by using Yahoo option, enter your Sky account details & you may be asked to verify the account by signing in online, once complete it will work.

Re: Mail Server imap.tools.sky.com not responding

Monkeyface96 — Tue, 25 Nov 2025 11:43:56 GMT

This is exactly the same message, I hope you don't mind me asking a question. If I delete the Gmail account in Sky and re insert the account will I loose the items in my folders?

Re: Mail Server imap.tools.sky.com not responding

caesarome — Tue, 25 Nov 2025 12:07:43 GMT

@Monkeyface96

If you are using the imap settings then doing so should not see the folders deleted as the setting duplicates whatever files and folders you have set up via your online email account at Sky.com.