topic Re: Cannot Access emails on any platforms in Email

Cannot Access emails on any platforms

schummie — Wed, 09 Oct 2024 14:41:16 GMT

Up til 1 hr ago had no problems. Tried to access Sky email on iOS and through sky website and I get "Uh-oh" We cannot sign you in at the moment. Please try again in a while.

Password is correct, have 2 step authentication. Have cleared all browsing history

Anyone help or understand so I can get back into emails

Many Thanks

Re: Cannot Access emails on any platforms

caesarome — Wed, 09 Oct 2024 21:22:29 GMT

@schummie

Are you able to get logged in here or do you see the same error:

https://www.sky.com/mydetails/account-info

Re: Cannot Access emails on any platforms

schummie — Thu, 10 Oct 2024 10:06:29 GMT

No cannot receive or send any emails. This is via account and app. Have even spoke to sky, they tried several things and still does not work

Re: Cannot Access emails on any platforms

caesarome — Thu, 10 Oct 2024 11:03:41 GMT

And what about the link I posted above which does not go to your email account, what happens when you try to login to it ?

Re: Cannot Access emails on any platforms

schummie — Fri, 11 Oct 2024 15:17:14 GMT

Nothing works including the link you sent. Everything comes back with "Uh-Oh" we cannot sign you in please try again later

Re: Cannot Access emails on any platforms

Mark39 — Fri, 11 Oct 2024 15:24:00 GMT

I think you'll have to give Sky a call, I'm afraid.

Re: Cannot Access emails on any platforms

caesarome — Fri, 11 Oct 2024 15:24:55 GMT

@schummie

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Cannot Access emails on any platforms

Lisa-P1987 — Sat, 12 Oct 2024 08:07:44 GMT

Thanks for escalating this. We’ve sent schummie an invite to chat.