topic Re: Can’t sign into my emails in Email

Can’t sign into my emails

Dean122 — Thu, 03 Oct 2024 13:15:56 GMT

Purchased a new phone gone to sign in through yahoo into my sky email account and I can't access, telling me to sign in with a different password go to do that and then it doesn't accept new password once it's reset.
can not sign in through any devise at all definitely a sky issue on not yahoo.

was on the phone last night with technical team even they couldn't sort told me they would phone back today at 9am as you can guess they never did! Useless!! Waste of time

Re: Can’t sign into my emails

Mark39 — Thu, 03 Oct 2024 13:25:52 GMT

Is this an iphone or android? Which app are you using?

Re: Can’t sign into my emails

caesarome — Thu, 03 Oct 2024 15:20:53 GMT

@Dean122

Are you able to access your emails via this link:

https://skyid.sky.com/signin/email/

Re: Can’t sign into my emails

twilight+princess — Thu, 03 Oct 2024 17:39:14 GMT

Try creating an app specific password & using that instead of the account password during setting up the email.

Re: Can’t sign into my emails

Dean122 — Sat, 05 Oct 2024 07:33:29 GMT

Hi I'm using a I phone works fine on my old phone I can sign out and back in but I need to delete the old phone and I can't access the emails through yahoo on any device even the sky web site when I try to sign in direct.
like I've said I was on the phone over a hr the other day to technical team at sky even they gave up and said would phone the next day and never did.

Re: Can’t sign into my emails

Dean122 — Sat, 05 Oct 2024 07:35:55 GMT

Re: Can’t sign into my emails

caesarome — Sat, 05 Oct 2024 08:46:51 GMT

So you are seeing that message when you try to sign in directly via this link:

https://skyid.sky.com/signin/email/

Re: Can’t sign into my emails

MattDiz — Sat, 05 Oct 2024 15:18:04 GMT

I am having the same issue. I have phoned yahoo in the states they have said its sky. Sky have said phone yahoo

Re: Can’t sign into my emails

Mark39 — Sat, 05 Oct 2024 15:38:57 GMT

@MattDiz wrote:

I am having the same issue. I have phoned yahoo in the states they have said its sky. Sky have said phone yahoo

I'm afraid that's common. If it's an email account ending in sky.com it's unequivocally a Sky issue.

Re: Can’t sign into my emails

MattDiz — Sat, 05 Oct 2024 16:47:08 GMT

ok but how do we solve the emails I have lost put me in a position

Re: Can’t sign into my emails

Mark39 — Sat, 05 Oct 2024 16:57:21 GMT

@MattDiz wrote:

ok but how do we solve the emails I have lost put me in a position

All you can do is pursue it with Sky, I'm afraid.