topic Re: My email account has been hacked/spame in Email

My email account has been hacked/spame

JamesRose — Tue, 01 Oct 2024 07:04:12 GMT

My account has been Spammed and I can't get into my acccout.

Re: My email account has been hacked/spame

Mark39 — Tue, 01 Oct 2024 08:40:45 GMT

What error message do you see when you try to log in here: https://www.sky.com/signin/email ?

Re: My email account has been hacked/spame

caesarome — Tue, 01 Oct 2024 08:50:35 GMT

It is doubtful your account has been hacked, it is more likely that you might have responded to a scam email and given someone you login details for them to gain access.

Re: My email account has been hacked/spame

Edward33 — Tue, 01 Oct 2024 17:32:24 GMT

@JamesRose did you manage to resolve this as my grandad is having the same issue and is now unable to access the account and sky are being less than helpful

Re: My email account has been hacked/spame

Mark39 — Tue, 01 Oct 2024 17:34:49 GMT

@Edward33 what happens when he tries to log in via the link posted earlier?

Re: My email account has been hacked/spame

Edward33 — Wed, 02 Oct 2024 08:04:44 GMT

Account problem

We apologise for the inconvenience, but we have encountered a problem with your account.
Please contact (Removed)for further assistance.

Moderator note: Removed phone number

Re: My email account has been hacked/spame

Edward33 — Tue, 01 Oct 2024 17:49:09 GMT

It comes up with this error message

Re: My email account has been hacked/spame

Edward33 — Tue, 01 Oct 2024 17:52:32 GMT

Account problem

@Mark39

Re: My email account has been hacked/spame

caesarome — Tue, 01 Oct 2024 18:27:58 GMT

@Edward33

Has it tried changing his login password via this link:

https://skyid.sky.com/resetpassword/

Re: My email account has been hacked/spame

JamesRose — Fri, 04 Oct 2024 08:04:06 GMT

Spoke to Sky Advisor because changing Passwords doesn't stop spam access.

Sky advisor rhey told me to stop using Sky accounts and try gmail instead.

Not impressed

Re: My email account has been hacked/spame

Mark39 — Fri, 04 Oct 2024 08:42:12 GMT

@JamesRose wrote:

Spoke to Sky Advisor because changing Passwords doesn't stop spam access.

If you mean receipt of spam emails, no, of course not.

Re: My email account has been hacked/spame

caesarome — Fri, 04 Oct 2024 09:04:00 GMT

@JamesRose

Could you answer the question asked by @Mark39 about what happens when you try to login in here, what message do you see:

https://skyid.sky.com/signin/email/

Re: My email account has been hacked/spame

jayach — Fri, 04 Oct 2024 15:27:38 GMT

@JamesRose wrote:
Spoke to Sky Advisor because changing Passwords doesn't stop spam access.

Why would you think it would?

Spam doesn't have access to your email, it is received by your email because anyone can send to your email address.

Most spam should be intercepted by the spam filter, but spammers have ways of avoiding it, mostly by using the credentials of people they have "phished".