topic Re: Can't add email account to iPhone in Email

Can't add email account to iPhone

DAS2 — Thu, 03 Oct 2024 17:05:36 GMT

Email stopped working on iphone mail app. Followed the suggestions to delete the account in settings. However, trying to add the account back and keep getting the message 'No password provided for "Sky" even though I have entered a password (that I've checked is correct in my password keychain)

Any ideas please?

Re: Can't add email account to iPhone

twilight+princess — Thu, 03 Oct 2024 17:33:46 GMT

Try adding the account by using the Yahoo option, sign in using your Sky email username & password & you should be asked to authenticate. If not then you most likely will require an app specific password which is used instead of the account password.

Re: Can't add email account to iPhone

caesarome — Thu, 03 Oct 2024 18:27:59 GMT

@DAS2 wrote:

However, trying to add the account back and keep getting the message 'No password provided for "Sky"

@DAS2

On your phone have you gone to Settings > Mail > Accounts and add the password here ?

Re: Can't add email account to iPhone

DAS2 — Fri, 04 Oct 2024 07:06:49 GMT

Thanks for replying. Yes, I've entered the password and the "verification" starts, but that's as far as I get. The error message saying I need to enter a password comes up.

Re: Can't add email account to iPhone

DAS2 — Fri, 04 Oct 2024 07:15:34 GMT

Thanks Virginia, that worked - I selected yahoo previously but it offered autofill options that didn't include "@sky.com" so I thought I needed to use "Other" rather than Yahoo.
But just continuing to type in the Yahoo option has worked.

Thanks again

David

Re: Can't add email account to iPhone

twilight+princess — Fri, 04 Oct 2024 09:42:59 GMT

Glad to hear. I was daunted when I originally tried setting up my account as I wondered if the yahoo option would accept a non yahoo account but it went smoothly.