topic Re: How do I restore my email if my mailbox is suspended? in Email

How do I restore my email if my mailbox is suspended?

Ge0ff1 — Wed, 02 Oct 2024 16:44:08 GMT

I have entered my email, password and authentication code and then get an error that my mailbox is suspended. How can I fix this? Yahoo says it's not their problem and sky keep passing me to different departments who don't know how to fix the issue

Re: How do I restore my email if my mailbox is suspended?

Mark39 — Wed, 02 Oct 2024 17:30:43 GMT

What exactly is the error message if you try to log in here https://www.sky.com/signin/email ?

Re: How do I restore my email if my mailbox is suspended?

Ge0ff1 — Wed, 02 Oct 2024 17:40:47 GMT

It says the following:

Sky Yahoo mailbox suspended

Your Sky mailbox is suspended

To keep your account safe, Yahoo Mail has suspended access to your mailbox. You’ll need to contact Sky to reactivate your account.

Re: How do I restore my email if my mailbox is suspended?

caesarome — Wed, 02 Oct 2024 18:25:58 GMT

@Ge0ff1

What message do you see if you try to login here:

https://www.sky.com/mydetails/account-info

Re: How do I restore my email if my mailbox is suspended?

Ge0ff1 — Wed, 02 Oct 2024 19:26:05 GMT

I log in fine with that link. It's specifically the yahoo mail link which causes the error

Re: How do I restore my email if my mailbox is suspended?

Ge0ff1 — Wed, 02 Oct 2024 19:36:39 GMT

Just for a bit more detail. I can log into my sky account and when I spoke to sky on the phone, they said my account isn't suspended. Only my email doesn't work and the error message says yahoo have suspended the account but I should contact sky to resolve the issue. I've also tried yahoo on the phone but they said they can't do anything and it's skys problem

Re: How do I restore my email if my mailbox is suspended?

Mark39 — Wed, 02 Oct 2024 20:14:08 GMT

I don't know about any of the other regulars here, but I've never come across this before. It might be why Sky are having a hard time advising you on it.

You ,mention an authentication code in your first post - have you previously set up 2 step login for your Sky Yahoo Mail and this is the usual Verification Code sent by text to your mobile? Or is this a different aithentication code of some sort?

Re: How do I restore my email if my mailbox is suspended?

Ge0ff1 — Wed, 02 Oct 2024 20:46:49 GMT

So we set up two factor authentication on the phone with them, which they thought might fix the issue but unfortunately not.

Re: How do I restore my email if my mailbox is suspended?

Moira61 — Wed, 02 Oct 2024 20:53:18 GMT

I am having the same problem, when I put my email into yahoo, it takes me straight to sky.com with the suspended message.

When I log in on sky.com I put in password, enter the verification code, and it also takes me to the suspended message.

I have spent 2 days being passed around the houses when I call Sky.

Sky advisor now says it doesn't look suspended from her end. She will call me back.

I'm getting very worried I really need access to my email box

Re: How do I restore my email if my mailbox is suspended?

Moira61 — Wed, 02 Oct 2024 21:13:44 GMT

Hi just a thought, my email was hacked yesterday, which was what started this all off. It started sending out spam to all my contacts. I sorted it out, changed password numerous times (it kept blocking me out), and added phone number authentification as added security. Has that happened to you before your email was suspended?

Re: How do I restore my email if my mailbox is suspended?

caesarome — Wed, 02 Oct 2024 21:24:49 GMT

@Moira61 wrote:

Hi just a thought, my email was hacked yesterday

I doubt your email was hacked but what might have happened is in error you responded to one of the many fake emails going around that say they are from Sky so does this ring a bell ?

Re: How do I restore my email if my mailbox is suspended?

Moira61 — Wed, 02 Oct 2024 21:30:25 GMT

Yes I did get a dodgy email, I clicked to open it, but did not respond or click on the link, co I realised it didn't look right. But opening the email was enough for my account to start sending scam email. I thought that was hacking? anyhow that's what happened. I'm wondering if it could be linked to the email suspended issues

Re: How do I restore my email if my mailbox is suspended?

caesarome — Wed, 02 Oct 2024 21:50:19 GMT

@Moira61 wrote:

I'm wondering if it could be linked to the email suspended issues

It could well be but how you would get access back I'm not sure so you would have to keep discussing this with Sky in the hope someone can help.

Re: How do I restore my email if my mailbox is suspended?

Moira61 — Wed, 02 Oct 2024 21:55:36 GMT

i have spent 2 days talking to Sky, the first to sort out the scammed email account and the second trying to get it unsuspended. I'm being sent around the houses. Repeating myself continually and being asked to try the same things over and over. I have asked if they can escalate and someone is suppose to be calling me back. I'm going to be so stuck if 20 years worth of correspondance suddently becomes inaccessible

Re: How do I restore my email if my mailbox is suspended?

jayach — Thu, 03 Oct 2024 00:19:59 GMT

@Ge0ff1 wrote:
So we set up two factor authentication on the phone with them, which they thought might fix the issue but unfortunately not.

Unfortunately that is only likely to make things worse. I hope you have kept a copy of your recovery code.

You say you can log in to your Sky account, so what happens if you choose Yahoo Mail from the drop down menu in the top right hand corner.

Re: How do I restore my email if my mailbox is suspended?

jayach — Thu, 03 Oct 2024 00:28:05 GMT

@Moira61 wrote:
i have spent 2 days talking to Sky, the first to sort out the scammed email account and the second trying to get it unsuspended. I'm being sent around the houses. Repeating myself continually and being asked to try the same things over and over. I have asked if they can escalate and someone is suppose to be calling me back. I'm going to be so stuck if 20 years worth of correspondance suddently becomes inaccessible

Without trying to sound unkind, it would be better if you started your own thread, it is then easier to follow just what has been suggested in your own situation.

Re: How do I restore my email if my mailbox is suspended?

Moira61 — Thu, 03 Oct 2024 00:42:00 GMT

I did but, however I don't see it now. Perhaps that's disappeared too (like my email 🙁). I was also just commenting that my situation is similar to the original author on this one. Do you have any suggestions that might help?

Re: How do I restore my email if my mailbox is suspended?

Moira61 — Thu, 03 Oct 2024 00:54:09 GMT

If problem is the same as mine, and I think it is, when you log into sky.com account as you have shown and click on yahoo mail it takes you to the 'account suspended' message

Re: How do I restore my email if my mailbox is suspended?

Mark39 — Thu, 03 Oct 2024 08:01:34 GMT

@Moira61 wrote:

I did but, however I don't see it now. Perhaps that's disappeared too (like my email 🙁). I was also just commenting that my situation is similar to the original author on this one. Do you have any suggestions that might help?

Annoyingly I replied to your original post too....

Re: How do I restore my email if my mailbox is suspended?

Ge0ff1 — Thu, 03 Oct 2024 08:12:51 GMT

So I have the recovery code which is fine and when I click the yahoo mail link on my sky account, I have to put my email, password and then authentication code. It then says yahoo have suspended the account and to contact sky. I've been told they're going to give me a call today after a manager has looked into it. I feel like this is something that yahoo have imposed on the account but they won't talk to me on the phone.