topic Access denied 288 in Email

Access denied 288

pollyanna60 — Sun, 29 Sep 2024 09:54:37 GMT

Unable to access sky email from lap top but okay from I pad. Contacted sky more than six times but they can't resolve it.

Re: Access denied 288

Mark39 — Sun, 29 Sep 2024 10:31:37 GMT

The error indicates an issue with your public IP address - probably in the past, and nothing to do with you. Try turning off your broadband router for 30 minutes or so. That should result in your broadband connection being assigned a new public IP address.

Re: Access denied 288

pollyanna60 — Sun, 29 Sep 2024 16:39:32 GMT

Hi Mark

i tried that but still nothing. Wouldn't you think that the technical department would sort it out.

Regards

Re: Access denied 288

Mark39 — Sun, 29 Sep 2024 16:51:09 GMT

Hi @pollyanna60 best to call, then. You might need to give the adviser a hint! Try pointing them towards Sky's help page here: https://www.sky.com/help/home/sky-yahoo-mail/yahoo-mail-fix/problems-accessing-sky-yahoo-mail/articles/problems-accessing-sky-yahoo-mail