https://helpforum.sky.com/t5/Email/When-trying-to-get-on-emails-a-message-has-appeared-saying-account-problem-please-contact-sky/m-p/4752873#M101604 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ChrissyD2_0-1726588644387.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/103606i9E4F3CDACFB79DBB/image-size/medium?v=v2&amp;px=400" role="button" title="ChrissyD2_0-1726588644387.png" alt="ChrissyD2_0-1726588644387.png" /></span></P><P>Yes I call this number</P> Tue, 17 Sep 2024 15:57:41 GMT ChrissyD2 2024-09-17T15:57:41Z https://helpforum.sky.com/t5/Email/When-trying-to-get-on-emails-a-message-has-appeared-saying-account-problem-please-contact-sky/m-p/4739015#M101455 <P>I have tried to get into emails but met with a message sayinaccount problem - please contact sky</P> Mon, 02 Sep 2024 18:56:42 GMT https://helpforum.sky.com/t5/Email/When-trying-to-get-on-emails-a-message-has-appeared-saying-account-problem-please-contact-sky/m-p/4739015#M101455 Graeme3174 2024-09-02T18:56:42Z https://helpforum.sky.com/t5/Email/When-trying-to-get-on-emails-a-message-has-appeared-saying-account-problem-please-contact-sky/m-p/4739029#M101456 <P>You could try resetting your password here:&nbsp;<A href="https://skyid.sky.com/resetpassword" target="_blank">https://skyid.sky.com/resetpassword</A></P> <P>&nbsp;</P> <P>But if that doesn't work, you'll have to call.</P> Mon, 02 Sep 2024 19:07:01 GMT https://helpforum.sky.com/t5/Email/When-trying-to-get-on-emails-a-message-has-appeared-saying-account-problem-please-contact-sky/m-p/4739029#M101456 Mark39 2024-09-02T19:07:01Z https://helpforum.sky.com/t5/Email/When-trying-to-get-on-emails-a-message-has-appeared-saying-account-problem-please-contact-sky/m-p/4739032#M101457 <P>If resetting your password doesn't work&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4169223">@Graeme3174</a>&nbsp;and you do have to call, do not mention that this is happening on your Sky email account (as you might be wrongly told to go to Yahoo and they can't help) just say your Sky account.</P> Mon, 02 Sep 2024 19:09:03 GMT https://helpforum.sky.com/t5/Email/When-trying-to-get-on-emails-a-message-has-appeared-saying-account-problem-please-contact-sky/m-p/4739032#M101457 caesarome 2024-09-02T19:09:03Z https://helpforum.sky.com/t5/Email/When-trying-to-get-on-emails-a-message-has-appeared-saying-account-problem-please-contact-sky/m-p/4752865#M101602 <P>I have got the same problem. When you call it just ssends you a text back directing you to these pages. No help whatsoever. Trying to change password does not sort it.</P> Tue, 17 Sep 2024 15:50:03 GMT https://helpforum.sky.com/t5/Email/When-trying-to-get-on-emails-a-message-has-appeared-saying-account-problem-please-contact-sky/m-p/4752865#M101602 ChrissyD2 2024-09-17T15:50:03Z https://helpforum.sky.com/t5/Email/When-trying-to-get-on-emails-a-message-has-appeared-saying-account-problem-please-contact-sky/m-p/4752869#M101603 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4183176">@ChrissyD2</a>&nbsp;wrote:<BR /> <P>I have got the same problem. When you call it just ssends you a text back directing you to these pages. No help whatsoever. Trying to change password does not sort it.</P> <HR /></BLOCKQUOTE> <P>Are you calling the number in the error message? if the bot asks to send you a text say no. If it sends one automatically, don't hang up.</P> Tue, 17 Sep 2024 15:55:48 GMT https://helpforum.sky.com/t5/Email/When-trying-to-get-on-emails-a-message-has-appeared-saying-account-problem-please-contact-sky/m-p/4752869#M101603 Mark39 2024-09-17T15:55:48Z https://helpforum.sky.com/t5/Email/When-trying-to-get-on-emails-a-message-has-appeared-saying-account-problem-please-contact-sky/m-p/4752873#M101604 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ChrissyD2_0-1726588644387.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/103606i9E4F3CDACFB79DBB/image-size/medium?v=v2&amp;px=400" role="button" title="ChrissyD2_0-1726588644387.png" alt="ChrissyD2_0-1726588644387.png" /></span></P><P>Yes I call this number</P> Tue, 17 Sep 2024 15:57:41 GMT https://helpforum.sky.com/t5/Email/When-trying-to-get-on-emails-a-message-has-appeared-saying-account-problem-please-contact-sky/m-p/4752873#M101604 ChrissyD2 2024-09-17T15:57:41Z https://helpforum.sky.com/t5/Email/When-trying-to-get-on-emails-a-message-has-appeared-saying-account-problem-please-contact-sky/m-p/4752925#M101605 <P>Try say nothing of you are asked anything for the bot to see if you can then get past it and when you have it is important than you do not mention that this is happening via your email account so just tell them you see it when trying to access your Sky account.</P> Tue, 17 Sep 2024 17:02:30 GMT https://helpforum.sky.com/t5/Email/When-trying-to-get-on-emails-a-message-has-appeared-saying-account-problem-please-contact-sky/m-p/4752925#M101605 caesarome 2024-09-17T17:02:30Z https://helpforum.sky.com/t5/Email/When-trying-to-get-on-emails-a-message-has-appeared-saying-account-problem-please-contact-sky/m-p/4753345#M101607 <P>Will do - but I can actually get into the sky account (even though I am no longer a customer)</P> Wed, 18 Sep 2024 08:17:41 GMT https://helpforum.sky.com/t5/Email/When-trying-to-get-on-emails-a-message-has-appeared-saying-account-problem-please-contact-sky/m-p/4753345#M101607 ChrissyD2 2024-09-18T08:17:41Z