topic Re: Closed email in Email

Closed email

Sonia743 — Sat, 07 Sep 2024 11:46:10 GMT

My dad has had his email account closed. Is there any way of getting it open again? as he is in and out of hospital having cancer treatment. I have been keeping an eye on them for Hospital appointment and sending some messages to a few of his friends.

Can it be opened again even just for a week to give me time to transfer contacts? I dont yet have power off atterney as i am waiting for that to go through.

Re: Closed email

GD1 — Sat, 07 Sep 2024 12:13:08 GMT

@Sonia743 His email account would only be closed if it hadn't been used for a long period of time. What makes you think it's been closed?

Re: Closed email

caesarome — Sat, 07 Sep 2024 12:23:38 GMT

@Sonia743

What happens when you/he tries to access it via this link:

https://skyid.sky.com/signin/email/

Re: Closed email

Sonia743 — Sat, 07 Sep 2024 13:34:39 GMT

I tried to get in and it says its closed. and i think its been closed as he has not been with sky for a while, i did not know he has changed to virgin.

Re: Closed email

jayach — Sat, 07 Sep 2024 14:15:18 GMT

@Sonia743 wrote:
I tried to get in and it says its closed. and i think its been closed as he has not been with sky for a while, i did not know he has changed to virgin.

That should not cause it to be closed, I haven't been with Sky for many years and I still use mine.

As @GD1 says, only an extended period (like 6 months) of non use of the email would cause it to be closed.

Re: Closed email

caesarome — Sat, 07 Sep 2024 15:09:24 GMT

@Sonia743

Do you know when he last logged into it, would it have been 6 months ago or more ?

Re: Closed email

Sonia743 — Sun, 08 Sep 2024 12:39:21 GMT

We last logged in 2 weeks ago

Re: Closed email

Sonia743 — Sun, 08 Sep 2024 12:43:19 GMT

This happens

Re: Closed email

Mark39 — Sun, 08 Sep 2024 12:51:13 GMT

@Sonia743 if it was only two weeks ago he last logged in, the account won't have been closed. Are you seeing that message when you log in using the link in @caesarome's post? Are you logging in with the correct Sky ID? Try logging in using your browser's incognito/privacy mode.