topic Re: Yahoo mail constantly marks a safe email as Spam or 'dodgy'! in Email

Yahoo mail constantly marks a safe email as Spam or 'dodgy'!

KenD13 — Thu, 22 Aug 2024 15:20:50 GMT

On my Windows-11 PC, I use Outlook and have set it up with safe sneders etc., and all is well. But it seems Yahoo Mail is regularly marking one of the safe senders' email as Spam/Bulk. Can't see anywhere in the Yahoo client to stop this happening.

Can anyone help?

Re: Yahoo mail constantly marks a safe email as Spam or 'dodgy'!

Mark39 — Thu, 22 Aug 2024 15:22:38 GMT

Are you using IMAP or POP with Outlook?

Re: Yahoo mail constantly marks a safe email as Spam or 'dodgy'!

KenD13 — Thu, 22 Aug 2024 15:22:51 GMT

On my Windows-11 PC, I use Outlook and have set it up with safe senders etc., and all seemed well.

But it seems Yahoo Mail is regularly marking one of the safe senders' email as Spam/Bulk and they are delivered to my Outlook client as such. Can't see anywhere in the Yahoo client to stop this happening.

Can anyone help?

Re: Yahoo mail constantly marks a safe email as Spam or 'dodgy'!

KenD13 — Thu, 22 Aug 2024 15:25:59 GMT

While viewing the email on the Yahoo client, it reports that "This message seems suspicious", but if I click the "Take action" box, all I get is "You have been redirected to this page because the page you requested was not found"!

Can anyone help?

Re: Yahoo mail constantly marks a safe email as Spam or 'dodgy'!

KenD13 — Thu, 22 Aug 2024 15:35:53 GMT

IMAP

Re: Yahoo mail constantly marks a safe email as Spam or 'dodgy'!

caesarome — Thu, 22 Aug 2024 15:56:11 GMT

So it is on the Sky website via your online account that these emails are being wrongly marked as spam ?

Re: Yahoo mail constantly marks a safe email as Spam or 'dodgy'!

KenD13 — Fri, 23 Aug 2024 15:40:50 GMT

That's correct caesarome

Re: Yahoo mail constantly marks a safe email as Spam or 'dodgy'!

caesarome — Fri, 23 Aug 2024 16:08:06 GMT

Have you been marking these emails as Not Spam as you need to keep doing this so that overtime this system learns that they should go to your inbox.

Re: Yahoo mail constantly marks a safe email as Spam or 'dodgy'!

KenD13 — Fri, 23 Aug 2024 16:26:28 GMT

Can't see how to do that on the online Yahoo mail client...

Re: Yahoo mail constantly marks a safe email as Spam or 'dodgy'!

caesarome — Fri, 23 Aug 2024 16:31:24 GMT

You should be able to do it by opening the email itself when it is in the wrong folder as the option should be at the top of the email somewhere.

Re: Yahoo mail constantly marks a safe email as Spam or 'dodgy'!

KenD13 — Fri, 23 Aug 2024 16:43:06 GMT

The mail in question is always in the Inbox, but marked "This message seems suspicious". There is no option to say it's safe.

Re: Yahoo mail constantly marks a safe email as Spam or 'dodgy'!

jayach — Fri, 23 Aug 2024 16:48:44 GMT

@KenD13 wrote:
Can't see how to do that on the online Yahoo mail client...

When you are on the Sky|Yahoo webmail, there are 2 ways.

Either the option at the top, or the right click option.

Edit: Oops hadn't seen your last reply. So they are not going to spam?

Re: Yahoo mail constantly marks a safe email as Spam or 'dodgy'!

jayach — Fri, 23 Aug 2024 17:00:38 GMT

I suggest there is something about the email that is triggering that warning. Check the headers to see if you can see what it is that the system is suspicious of.

In a previous post it seemed to be that the senders and recipients addresses were the same.

https://helpforum.sky.com/t5/Email/This-message-seems-suspicious/td-p/4680759

Edit: This may help: Additional security features in Yahoo Mail | Account Help - SLN29297

Re: Yahoo mail constantly marks a safe email as Spam or 'dodgy'!

KenD13 — Fri, 23 Aug 2024 17:19:13 GMT

No, not in Spam folder

Re: Yahoo mail constantly marks a safe email as Spam or 'dodgy'!

KenD13 — Fri, 23 Aug 2024 18:25:17 GMT

Sender and recipient addresses are different

Re: Yahoo mail constantly marks a safe email as Spam or 'dodgy'!

jayach — Sat, 24 Aug 2024 00:09:32 GMT

@KenD13 wrote:
Sender and recipient addresses are different

That was only one example of the kind of things that may trigger the warning.

Does getting the notification cause any problems with the email?

Re: Yahoo mail constantly marks a safe email as Spam or 'dodgy'!

KenD13 — Fri, 30 Aug 2024 10:26:19 GMT

Seems like it's fixed. Added the email address that was causing the problem to my contacts and the next email that arrived went straight into the Spam folder (?!) from where I could mark is as not spam. Thanks to all your suggestions.