topic Does it make a difference which Browser you're using. in Email

Does it make a difference which Browser you're using.

NicholasLBH — Mon, 26 Aug 2024 10:48:37 GMT

Hello Users. Out of nowhere I have been unable to access the SKY Community or SKY / Yahoo email. Had been perfectlo OK; my default browser was MS Edge and I have had no problems. Two days ago, I tried to login to my email and just couldn't get in. I just got the following message:

"message": "Control character in cookie value or attribute."

Does anyone know what this message means? I contacted SKY customer services; various checks were carried out, but unfortunately unable to remedy. The operators did their best and as requested, I changed my SKY password, rebooted my SKY router and cleared the cache.

Now today, I have changed my default browser from MS Edge to Chrome and I can now access email and the Community. I'm very confused; can anyone explain? Many thanks.

Incidentally, my broadband in working OK but the speed has been up and down, like a yoyo. Is there some sort of maintenance going on behind the scenes?

Re: Does it make a difference which Browser you're using.

caesarome — Mon, 26 Aug 2024 12:14:15 GMT

@NicholasLBH

For that error message with Edge try clearing your browsers cache and cookies then close then close Edge down before loading it up and trying again.

Re: Does it make a difference which Browser you're using.

NicholasLBH — Mon, 26 Aug 2024 16:45:38 GMT

Hello Caesarome Many thanks for your reply. Clearing cache is no problem, but I have no idea how to close down MS Edge on my desktop; then relaunch the browser. Could you give me a clue, how to do this. Thanks !

Re: Does it make a difference which Browser you're using.

NicholasLBH — Mon, 26 Aug 2024 17:16:21 GMT

Looks like I found the reason for being unable to access Sky / Yahoo email.

I had cleared the cache on Chrome, which was not the default browser. I've now cleared the cache on MS Edge. It took a while to clear, so must have needed doing.

Email and Sky Community now accessable online.

Many thanks.