topic Re: Not receiving verification texts in Email

Not receiving verification texts

MorganBrown — Mon, 12 Aug 2024 10:02:18 GMT

Hi, like several others I've seen, I'm not receiving the text verification code. I have never had a problem before, usually receive the codes without issue up until the other day. I called sky (multiple times as nobody could help!) My 2 stage verification has now been turned off, however as soon as I try to login, it forces me to set up the verification again, sending yet another code that I haven't received! I'm with sky mobile, have been for a while without issues. What more can I do, as its useless phoning when nobody can help or explain the issue?

Re: Not receiving verification texts

jayach — Mon, 12 Aug 2024 10:16:11 GMT

@MorganBrown wrote:
My 2 stage verification has now been turned off, however as soon as I trytologinnn, it forces me to set up the verification again,

Are you sure? There is usually a "maybe later" option to continue without setting it up.

Re: Not receiving verification texts

MorganBrown — Mon, 12 Aug 2024 10:14:26 GMT

You're right, this time I've managed to turn login with the "maybe later" option. Thanks. This, however means I no longer have the verification as a safety measure. It would be great if someone could identify why the issue is happening for multiple users, rather than us simply removing the security measures!

Re: Not receiving verification texts

jayach — Mon, 12 Aug 2024 10:40:28 GMT

It may feel like a security measure, but it has been so badly implemented that it risks losing access to the account, because (as you have found) there is no way to administer it should you lose access to the phone. (theft, changing number etc)