topic Re: Emails no longer send in Email

Emails no longer send

Mjones1966 — Tue, 06 Aug 2024 16:38:03 GMT

Getting a recipient rejected - relay denied message sending from all devices at once. I know email server settings haven't changed on all the devices. If disable WiFi on phone is allows emails to be sent so wonder if there is an issue with firewall? Any help gratefully received

Re: Emails no longer send

caesarome — Tue, 06 Aug 2024 16:55:37 GMT

Are you sending from the Sky website or an app on your phone ?

Re: Emails no longer send

Mjones1966 — Tue, 06 Aug 2024 16:57:55 GMT

Using plus net email server that's work with sky broadband for last three years

Re: Emails no longer send

caesarome — Tue, 06 Aug 2024 17:00:17 GMT

So if I am understand your issue correctly this isn't connected to a Sky email account at all ?

Re: Emails no longer send

Mjones1966 — Tue, 06 Aug 2024 19:24:46 GMT

That's correct it's a sky broadband issue

Re: Emails no longer send

jayach — Tue, 06 Aug 2024 20:19:22 GMT

@Mjones1966 wrote:
That's correct it's a sky broadband issue

From the error you say you are getting, I can't see it being caused by Sky broadband.

You say it works on your mobile connection, which is why you suspect Sky, but who is your moble service with?

The error basically seems to say the SMTP server is rejecting your email because you are not authenticating with it correctly.

Re: Emails no longer send

caesarome — Tue, 06 Aug 2024 20:41:49 GMT

@Mjones1966

Do you use a VPN ?

Re: Emails no longer send

Mjones1966 — Wed, 07 Aug 2024 07:33:15 GMT

No we don't use a VPN,

Re: Emails no longer send

Mjones1966 — Wed, 07 Aug 2024 07:38:52 GMT

Mobile service provider is 3. Thanks