topic Trying to get my sky email back up and running in Email

Trying to get my sky email back up and running

Shaun1965 — Mon, 05 Aug 2024 10:35:01 GMT

Not been able to log into my sky email for a considerable amount of time - getting the message below

We apologise for the inconvenience, but we have encountered a problem with your account.
Please contact (number stated) for further assistance.

Have spoken to the people at Sky on the phone number that is quoted and not getting anywhere

Can anyone help please

Re: Trying to get my sky email back up and running

Mark39 — Mon, 05 Aug 2024 10:38:33 GMT

What did Sky say? And roughly when were you last able to log in?

Re: Trying to get my sky email back up and running

Shaun1965 — Mon, 05 Aug 2024 10:42:25 GMT

They said that they couldn't see anything wrong with it - it all appeared to be as it should be. Not been able to get into it for approx 6 weeks. I had decided to just not bother but I have realised I do need to access it

Re: Trying to get my sky email back up and running

caesarome — Mon, 05 Aug 2024 12:21:21 GMT

@Shaun1965

Can you access your Sky account via here or are you presented with the same message:

https://www.sky.com/mydetails?isSoipUser=false

Re: Trying to get my sky email back up and running

Shaun1965 — Mon, 05 Aug 2024 15:42:26 GMT

@caesarome same message I'm afraid 😞

Re: Trying to get my sky email back up and running

caesarome — Mon, 05 Aug 2024 15:48:17 GMT

@Shaun1965

As strange as this sounds the fact you get the same message on that link is actually good news because what you need to do it to call that number and tell them that your online Sky account has been locked, do not mention email because as you have found out you will get no where with this. If you manage to get to talk to someone who can unlock it you should find that you can also access your email account as well.

I'm not sure what number you used so if you haven't try this one:

https://www.sky.com/help/articles/how-to-unlock-your-sky-account

Re: Trying to get my sky email back up and running

Shaun1965 — Mon, 05 Aug 2024 16:14:47 GMT

@caesarome I'm in. Thank you for your advice much appreciated 🙂 👍