topic Re: Can no longer retrieve emails earlier than 2022 in Email

Can no longer retrieve emails earlier than 2022

smiler281 — Mon, 29 Jul 2024 11:16:07 GMT

Last week I had to try and find a receipt for products bought in November 2020. I had checked previously and been able to view them.

Now I can't seem to see any emails earlier than 2022, it just freezes and won't scroll back any further.

Anyone else having this issue??

Thanks

Sarah

Re: Can no longer retrieve emails earlier than 2022

Mark39 — Mon, 29 Jul 2024 12:17:56 GMT

Can you see them if you log in here: https://www.sky.com/signin/email ?

Re: Can no longer retrieve emails earlier than 2022

caesarome — Mon, 29 Jul 2024 12:38:30 GMT

@smiler281

If this is happening online then you could try putting in a restore request via this link:

https://help.yahoo.com/kb/SLN2552.html

If they are restored then it would be advisable not to store all your emails in your inbox if this is where they were located, but instead set up separate folders to keep them in.