topic I can't get into sky yahoo email in Email

I can't get into sky yahoo email

Lyndyloo — Sat, 27 Jul 2024 14:40:34 GMT

My computer was hacked and my email password compromised. After a long telephone discussion with India we got back into the emails via sky.com. HOWEVER when I tried to re-enter yesterday and today - the message comes up 'Uh ha" can't get you in just yet, try again' followed y 'help' tab - which just gets me into a Chinese webpage! I am unable therefore either to receive or write emails. Can you help?

Re: I can't get into sky yahoo email

Mark39 — Sat, 27 Jul 2024 14:43:08 GMT

Are you trying to log in here: https://www.sky.com/signin/email ?

Re: I can't get into sky yahoo email

Lyndyloo — Sat, 27 Jul 2024 15:40:57 GMT

Yes - but got message saying go to help and help page in Chinese!@

Re: I can't get into sky yahoo email

Mark39 — Sat, 27 Jul 2024 15:47:16 GMT

Try closing all Sky websites, including this one, then clear your browser cache (cookies, history etc. ) then try logging in again.

Re: I can't get into sky yahoo email

Lyndyloo — Sat, 27 Jul 2024 15:59:06 GMT

I'm sorry but I am not too familiar with techno talk - what with being 75 and all! So how do I go about clearing my cookies etc?

Re: I can't get into sky yahoo email

caesarome — Sat, 27 Jul 2024 16:04:35 GMT

What web browser are you using, so Edge, Firefox, Google Chrome ec ?

Re: I can't get into sky yahoo email

Lyndyloo — Sat, 27 Jul 2024 16:06:12 GMT

Safari is my web browser on iMac

Re: I can't get into sky yahoo email

caesarome — Sat, 27 Jul 2024 16:09:23 GMT

Give this a try:

https://support.apple.com/en-gb/guide/safari/sfri11471/mac

You might be logged out of here we=hen you do this.