topic Email issues in Email

Email issues

Lolly33 — Fri, 12 Jul 2024 09:52:09 GMT

Hi,

My mailbox stopped working on my phone so I spoke to somebody on the forum who advised that i delete it and reinstall it. Now i can't get back into it as i don't know the passwords as this account is around 20 years old. It only gives the option to reset the password using a memorable date which i have tried every memorable date i can think of to no avail. Where do i go from here. I'm having a small panic.

Re: Email issues

Mark39 — Fri, 12 Jul 2024 10:01:55 GMT

Are you trying to reset your password here: https://skyid.sky.com/resetpassword

Re: Email issues

Lolly33 — Fri, 12 Jul 2024 10:32:14 GMT

Hi Mark,

Yes, it then asks for a memorable date. I have tried every date that i can think of and it still doesn't work. The option to reset the password using an email is greyed out so i am assuming that is because i didn't have another email address at the time for auto recovery.

Re: Email issues

Mark39 — Fri, 12 Jul 2024 10:37:31 GMT

Ok. Which mail app are you using on your phone? You might need to use an app password instead of your usual Sky password for logging in.

Re: Email issues

Lolly33 — Fri, 12 Jul 2024 10:38:02 GMT

I am using an iphone and adding a maibox if that helps?

Re: Email issues

caesarome — Fri, 12 Jul 2024 10:55:36 GMT

Try this:

Select either "Other" or "Not Yahoo" then use these settings:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: Email issues

jayach — Fri, 12 Jul 2024 11:02:57 GMT

Can you sign in here: https://www.sky.com/mydetails/sky-id?

If so, you can scroll down and change your security question.

Re: Email issues

Lolly33 — Fri, 12 Jul 2024 11:40:51 GMT

Ok, so i've tried to log in many times on that link but because i don't know my password, and it keeps asking for it, i can't log in anywhere. I also don't get the option to reset my password using an alernative email address. It keeps taking me back to the memorable date that i can't remember.

When trying to set up a new account on my phone, it asks for a name, email and then a password which is a required field. I need to pass this stage before it will let me enter mailbox settings.

Re: Email issues

Mark39 — Fri, 12 Jul 2024 12:29:01 GMT

@Lolly33 you're going to have to call, I'm afraid, to ask Sky to reset your password for you.