topic Re: My email is going to my deleted box in Email

Emails being deleted/never arriving

MKel74 — Wed, 26 Jun 2024 09:47:52 GMT

I have had this problem for years with my sky email. Most get through, but some never even hit my inbox, even though I have seen proof they have been sent to rhe correct email address. It is so frustrating and I understand is a long known yahoo email problem. Has anyone had sucess with Sky getting it fixed? Thank you.

Re: Emails being deleted/never arriving

caesarome — Wed, 26 Jun 2024 12:13:27 GMT

Are they ending up on your trash/junk/bin folders or are they nowhere to be seen ?

My email is going to my deleted box

Willd61 — Thu, 27 Jun 2024 11:55:53 GMT

My incomming email si going to my deleted box ,

i was hacked a few weeks ago and you retreved my account , now all incomming mail goes into my deleted box.

Re: My email is going to my deleted box

caesarome — Thu, 27 Jun 2024 12:08:03 GMT

@Willd61

https://skyid.sky.com/signin/email/

Go to Settings > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

If you have had to make then logout and change your password:

https://skyid.sky.com/resetpassword/

Re: My email is going to my deleted box

Willd61 — Thu, 27 Jun 2024 12:18:57 GMT

thank you , ive tried all this, still not working

Re: My email is going to my deleted box

caesarome — Thu, 27 Jun 2024 12:43:23 GMT

@Willd61 wrote:

ive tried all this, still not working

Did you have to remove anything, what changes did you have to make ?

Re: My email is going to my deleted box

Willd61 — Thu, 27 Jun 2024 12:44:53 GMT

No there was nothingh to remove

Re: My email is going to my deleted box

caesarome — Thu, 27 Jun 2024 12:49:58 GMT

Do you access your emails online or do you use an app or a program like Outlook or both ?

Re: My email is going to my deleted box

Willd61 — Thu, 27 Jun 2024 13:42:26 GMT

on line through my sky account

Re: My email is going to my deleted box

caesarome — Thu, 27 Jun 2024 15:09:44 GMT

And you have no filters setup that could be causing this to happen ?

Re: Emails being deleted/never arriving

CarolS83 — Thu, 27 Jun 2024 20:15:44 GMT

This has just started to happen to me in the last few days.

Has anyone been able to resolve this for you and recover the emails which have never arrived?

Re: Emails being deleted/never arriving

Mark39 — Fri, 28 Jun 2024 08:44:33 GMT

@CarolS83 wrote:

This has just started to happen to me in the last few days.

Has anyone been able to resolve this for you and recover the emails which have never arrived?

Have you checked for a filter that might be causing this? See previous replies.

Re: Emails being deleted/never arriving

MKel74 — Sat, 29 Jun 2024 09:53:34 GMT

They are nowhere to be seen

Re: My email is going to my deleted box

MKel74 — Sat, 29 Jun 2024 09:55:02 GMT

Thank you. I will give that a go.

Re: My email is going to my deleted box

MKel74 — Sat, 29 Jun 2024 09:56:16 GMT

I access them online, on the iphone mail app and also Outlook app. And they are not present in any of them, notlr any associated folders

Re: Emails being deleted/never arriving

MKel74 — Sat, 29 Jun 2024 09:57:15 GMT

I have logged a complaint with Sky and just had a call to book me in with a technician. So will let you know how I go.

Re: Emails being deleted/never arriving

MKel74 — Sat, 29 Jun 2024 09:57:39 GMT

Thank you, I will do

Re: My email is going to my deleted box

Mark39 — Sat, 29 Jun 2024 10:00:01 GMT

@MKel74 wrote:

I access them online, on the iphone mail app and also Outlook app. And they are not present in any of them, notlr any associated folders

Have you checked the online Spam folder via your browser? If they're (wrongly) identified as spam, upfront, they may not be downloaded via Outlook or the Mail app.

Re: My email is going to my deleted box

MKel74 — Sat, 29 Jun 2024 10:03:26 GMT

I have yes.
I have read historically that yahoo has a known bug where emails disappear.

In the initial response to my complaint to sky they said it is a known problem and they are working on it.

I said that I've had this issue for years, and would like it resolved. So then they escalated it.

Re: My email is going to my deleted box

caesarome — Sat, 29 Jun 2024 12:02:13 GMT

@MKel74 wrote:

In the initial response to my complaint to sky they said it is a known problem and they are working on it.

I wouldn't count n anyone working on it because as you have said this is an issue that has been with Yahoo for years that is why I was give some series thought to setting up an email address somewhere else instead where issues like this are highly likely to not occur. Gmail by Google and Outlook.com by Microsoft are two such alternatives.