topic Re: Unable to access my emails inbox 25th June 2024 in Email

Unable to access my emails inbox 25th June 2024

Cummo1976 — Tue, 25 Jun 2024 17:47:53 GMT

Evening everyone.
So, woke up Monday 24th June. No access to emails on PC, Phone and Work PC.
All devices allow me to log in to my Sky Account, but, when I choose emails, as usual, I get a text with a 6 digit code.
I enter the code.
I drop the menu down on PC and select 'Yahoo Mail'.

It takes me to a 'Yahoo.com' instead of into my inbox.

Now, after speaking to a useless advisor (he's escelated it as I cited breach of Data Protection by not allowing me access to my personal data) I cannot even get to the Yahoo.com page.

The advisor tried to say I needed to contact Yahoo but I told him of the replies in this forumn saying that was useless as they had no domain over my emails and could do nothing.

Has anyone managed to note down the process to egain access to emails please?
This has blocked me from kids schools, doctors, work, bills etc...
Clearly some people are having this issue resolved but finding anything about it in here or on the internet is like looking for the real Santa!!
Thanks,
Chris.

Re: Unable to access my emails inbox 25th June 2024

Mark39 — Tue, 25 Jun 2024 18:56:01 GMT

I'm confused. How is this connected with your other recent emails?

Re: Unable to access my emails inbox 25th June 2024

Cummo1976 — Tue, 25 Jun 2024 19:04:10 GMT

I'm not following what you mean? @Mark39

'Connected to recent emails...'

I thought the screenshots and explanation would be clear. Apologies it seemes not.
Sunday night... I have emails on phone and PC.
Monday morning I had no access to emails on Phone or PC.

Re: Unable to access my emails inbox 25th June 2024

Mark39 — Tue, 25 Jun 2024 19:06:55 GMT

So is this the consequence of what the Sky adviser has done, in an effort to sort out the problem with a 6 digit verification code being sent?

Re: Unable to access my emails inbox 25th June 2024

Cummo1976 — Tue, 25 Jun 2024 19:17:08 GMT

No. I never said that @Mark39
I emphasised it to show that the advisor was useless, I then asked him to escalate it, and during the call got that error page.

The 6 digit code is nothing to do with the advisor. He was honest enough to say he was out of his depth on the issue.
The 6 digit code is what Yahoo says it sends to my email address to gain access to... my email address.
That I cannot get access to... the access code... to get access to the email address.

So, in short, given the scores of people with the same issue, I am merely asking did anyone make a note of what the advisor who sorted some of them out did to get them access back.

Re: Unable to access my emails inbox 25th June 2024

caesarome — Tue, 25 Jun 2024 19:18:10 GMT

@Cummo1976

Do you use a VPN, if so try disabling it.

Re: Unable to access my emails inbox 25th June 2024

Cummo1976 — Tue, 25 Jun 2024 19:25:55 GMT

I don't. The issue is on a mobile and the works PC too @caesarome
So it's not linkied to just one servier or IP address.

Re: Unable to access my emails inbox 25th June 2024

jayach — Wed, 26 Jun 2024 12:59:13 GMT

@Cummo1976

You problem does not sound like the usual ones we encounter here.

The "Skyid Acess denied" is normally associated with an I.P. or browser problem.

You seem to say you are getting the verification code to your phone O.K. so I would suggest trying turning off the 2FA as described here and see if it makes any difference.

https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

Then use this link to login: https://skyid.sky.com/signin/email

Re: Unable to access my emails inbox 25th June 2024

Cummo1976 — Wed, 26 Jun 2024 18:20:24 GMT

Thanks @jayach
I got an advisor in the webchat this afternoon who gave me the number of: 0333 75 95 112
Customer Complaints dept.
Option 5.
'No' when asked about receiving a text.

Spoke to advisor who informed me that they have had this before and Yahoo are deleting email addresses/revoking access.
Long story short, i still don't have access to the emails as they have to send a form and it takes 5-7 days to resolve!!

Ridiculous.

So TEN days in total without access to my emails.

I asked the advisor to use the next team huddle to ask why management are not taking this up with Yahoo and asking what is going on for customers to lose access to email inboxes.

Surely it makes sense from a Customer Service point of view to know what's happened and not annoy cutomers.

My 2-step verification works fine for the Sky side to log me in.
It's when I click on 'Yahoo Email' below that it then redirects me to Yahoo.com!!

Sunday, it simply opened up my inbox. Monday morning... it started to redirect me.

And this Yahoo.com page doesn't recognise my email address.

I will update further when I have had my phone call.

My mum has same issue but only on her laptop so I need to sort hers too.

I'm starting to wonder if Yahoo have had a data brach they are covering up.

Re: Unable to access my emails inbox 25th June 2024

jayach — Wed, 26 Jun 2024 18:28:36 GMT

@Cummo1976 wrote:
My 2-step verification works fine for the Sky side to log me in.

Rather confused about this, as far as I know the 2FA is only for email, it's not needed to access your Sky account

Re: Unable to access my emails inbox 25th June 2024

Cummo1976 — Wed, 26 Jun 2024 18:28:44 GMT

Tried removing two-step verify and still takes me from sky.co. to Yahoo.com when i click on 'Yahoo mail'.

Re: Unable to access my emails inbox 25th June 2024

Cummo1976 — Wed, 26 Jun 2024 18:31:24 GMT

Sorry @jayach I confused the matter then. I meant it takes me to the drop down menu for logging into emails so it does it's job..
With or without 2-step I still get redirected to Yahoo.com when clicking on Yahoo Emails.

Guess I'll have to wait and see what the next phonecall brings but it would appear that Sky need to fill in a form to send to Yahoo as Yahoo are deleting email addresses. 😞

Re: Unable to access my emails inbox 25th June 2024

caesarome — Wed, 26 Jun 2024 18:31:58 GMT

So what happens after you login here:

https://skyid.sky.com/signin/email/

Are you being redirected to Yahoo ?

Re: Unable to access my emails inbox 25th June 2024

Cummo1976 — Wed, 26 Jun 2024 18:35:16 GMT

Yes @caesarome
I log in to my account. Click on emails (with or without 2-step) and then, when i click on 'Yahoo emails',

instead of taking me to my inbox, it takes me to Yahoo.com.

Re: Unable to access my emails inbox 25th June 2024

caesarome — Wed, 26 Jun 2024 19:04:31 GMT

The link I posted should take you directly to your emails so you shouldn't need to click on Yahoo emails from that drop down menu.

Re: Unable to access my emails inbox 25th June 2024

Mark39 — Wed, 26 Jun 2024 19:34:05 GMT

Unfortunately it's the same link so the result will be the same. Quite why it re-directs to Yahoo is a mystery. Usually you'd think it would be cache related, but clearly not in this case.

Re: Unable to access my emails inbox 25th June 2024

Cummo1976 — Thu, 11 Jul 2024 18:32:42 GMT

So, I finally got back into my emails. I am missing 2 weeks of emails but all enders would have had an auto-reply telling themmy address was disabled!!

No advice sadly other than persevere with customer services as they know it's Yahoo disabling accounts.

I have created a Gmail account and am in the process of transferring all emails to that from now on as I have lost out on potential nusiness this last few weeks.

Re: Unable to access my emails inbox 25th June 2024

Mark39 — Thu, 11 Jul 2024 18:53:45 GMT

@Cummo1976 wrote:

So, I finally got back into my emails. I am missing 2 weeks of emails but all enders would have had an auto-reply telling themmy address was disabled!!

No advice sadly other than persevere with customer services as they know it's Yahoo disabling accounts.

I have created a Gmail account and am in the process of transferring all emails to that from now on as I have lost out on potential nusiness this last few weeks.

To be honest, if you're using email for business purposes, you'd be better off with a proper business email provider rather than one designed for home use. A business provider is likely to have a better service level response.

(In fact business use of Sky Yahoo Mail is explicity disallowed in the terms and conditions you agreed to).

Re: Unable to access my emails inbox 25th June 2024

caesarome — Thu, 11 Jul 2024 19:23:06 GMT

@Cummo1976 wrote:

I have created a Gmail account and am in the process of transferring all emails to that from now on as I have lost out on potential nusiness this last few weeks.

Good idea as I am surprised that anyone would use a Yahoo based service for anything business related.

Re: Unable to access my emails inbox 25th June 2024

Cummo1976 — Thu, 11 Jul 2024 19:27:50 GMT

That's the thing with email addresses though, you don't expect to be locked out so all things are linked to it from doctors to schools etc...

At least i am back in now. I couldn't even enter metre readings as that wanted to send me an email to confirm log in!!