topic Re: Access to sky yahoo email in Email

Access to sky yahoo email

DN — Sun, 23 Jun 2024 19:00:40 GMT

My Sky yahoo email account has logged out. However when I attempt to log back in, I am not receiving the 6 digit verification code on my mobile no (this has never happened before.

i have contacted Sky, on the phone for 53 minutes, was put through to 5 different technicians, then got cut off. So frustrated.

PLEASE HELP 🤷🏼‍♀️

Re: Access to sky yahoo email

caesarome — Sun, 23 Jun 2024 19:22:37 GMT

If you have the recovery code (that you were asked to keep safe) when you setup the verification then you can use that to login to turn it off which should get you access.

To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

Re: Access to sky yahoo email

DN — Sun, 23 Jun 2024 20:58:23 GMT

The problem is the account is years old & I can't remember the recovery code !

Re: Access to sky yahoo email

Mark39 — Sun, 23 Jun 2024 21:00:24 GMT

Sky recommended you made a separate note of it. If you didn't do that you'll have to persevere with calling them for help, I'm afraid.

Re: Access to sky yahoo email

caesarome — Sun, 23 Jun 2024 21:15:47 GMT

@DN wrote:

The problem is the account is years old & I can't remember the recovery code !

Sky/Yahoo only started the verification and recovery code around a year or so. If you do not have access to the account via an app or a program like Outlook (to look for the recovery code) then try the option here (to turn it off):

https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

To see if that text will come through, if it doesn't you will need to call Sky.

Re: Access to sky yahoo email

Cummo1976 — Mon, 24 Jun 2024 10:34:39 GMT

Same here.
Sends a 6 digit code to the very same email address it's locked me out of!!

How the (Removed) are you supposed to get a code from the email inbox Sky have kindly logged us out of!!
Trying to run a small business and cannot access emails!!

Moderator note: Removed inappropriate language

Re: Access to sky yahoo email

Mark39 — Mon, 24 Jun 2024 10:35:12 GMT

@Cummo1976 wrote:

Same here.
Sends a 6 digit code to the very same email address it's locked me out of!!

How the (Removed) are you supposed to get a code from the email inbox Sky have kindly logged us out of!!
Trying to run a small business and cannot access emails!!

The 2 step log in process doesn't send a Verification email. That would make no sense. It sends a text message to the mobile number you gave when ypu set it up

Re: Access to sky yahoo email

jayach — Mon, 24 Jun 2024 09:54:22 GMT

@Cummo1976 wrote:
Same here.
Sends a 6 digit code to the very same email address it's locked me out of!!

That is completely diferent to the OP's problem.

It sounds like that may be Yahoo sending the verification code, it has been reported before.

Answered: Sky.Com email verification code is sent to my sky.... | Sky Community

Unfortunately there doesn't seem to be an easy way to resolve it.