topic Re: Recovery code in Email

Recovery code

Dave42 — Wed, 19 Jun 2024 08:51:01 GMT

i can't access my Sky email because I can't find my recovery code, can I get it re-sent to a different email address?

Re: Recovery code

caesarome — Wed, 19 Jun 2024 09:09:16 GMT

Do you access your emails on any other device like a phone or tablet as you might be able to access it this way if you didn't delete it from your online account ?

Re: Recovery code

Dave42 — Wed, 19 Jun 2024 10:46:50 GMT

Hi, thanks for the reply, yes I have access using imap account on my phone and laptop but it won't let me change any two step verification details. I can't login to Yahoo mail without using 2 step verification because I no longer have the phone associated with the account.

Dave

Re: Recovery code

Dave42 — Wed, 19 Jun 2024 11:07:23 GMT

Forgot to mention I have searched thru all email folders looking for a recovery code email but no luck so far.

Dave.

Re: Recovery code

caesarome — Wed, 19 Jun 2024 12:26:57 GMT

In that case you will have to contact Sky as per this:

https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification