topic Re: I cannot download some of my email content. Server will not diwnload in Email

I cannot download some of my email content. Server will not diwnload

Jilaway — Wed, 10 Jan 2024 16:33:25 GMT

Certain messages will not download content from server. Messages not downloading promptly

Re: I cannot download some of my email content. Server will not diwnload

caesarome — Wed, 10 Jan 2024 16:38:50 GMT

Is this to do with a Sky email account ?

What is actualy happen with these emails, do you see an error message and if so what does it say ?

Re: I cannot download some of my email content. Server will not diwnload

Jilaway — Fri, 12 Jan 2024 09:25:28 GMT

I am getting a message saying cannot download content from server. I had an important meeting on the internet on Tuesday and I was unable to open the link until 8.30 PM.

Re: I cannot download some of my email content. Server will not diwnload

caesarome — Fri, 12 Jan 2024 10:02:37 GMT

@caesarome wrote:

Is this to do with a Sky email account ?

Re: I cannot download some of my email content. Server will not diwnload

Jilaway — Fri, 12 Jan 2024 13:02:47 GMT

YES IT IS MY SKY EMAIL ACCOUNT

Re: I cannot download some of my email content. Server will not diwnload

caesarome — Fri, 12 Jan 2024 13:12:26 GMT

What device are you using as there are known issues using the emai app on iPhones and iPads.

Re: I cannot download some of my email content. Server will not diwnload

Wizpeters — Wed, 19 Jun 2024 09:34:16 GMT

Hi, I too am having difficulty with downloading of emails as the previous person mentioned. Mine is a gmail account through my sky broadband and using my iPad to access emails. I was interested to read there are "known problems" with iPads, that is news to me - but then most things are news to me - is there any way round it because my iPad is my best device? Thanks

Re: I cannot download some of my email content. Server will not diwnload

jayach — Wed, 19 Jun 2024 09:38:56 GMT

The "known problem" is with the Apple Mail app and Sky|Yahoo email, there should be no problems with Gmail.

Re: I cannot download some of my email content. Server will not diwnload

Wizpeters — Wed, 19 Jun 2024 09:46:54 GMT

Thank you for that very speedy reply

at the top of the incoming emails into my gmail address, which the images take ages to download (such as kindle books and Apple Books for instance - after about 5 to 15 minutes it says "your network settings prevent content from loading privately" then underneath it highlights "load content" which I do and then it works okay - thanks

Re: I cannot download some of my email content. Server will not diwnload

jayach — Wed, 19 Jun 2024 10:10:13 GMT

@Wizpeters wrote:
at the top of the incoming emails into my gmail address, which the images take ages to download (such as kindle books and Apple Books for instance - after about 5 to 15 minutes it says "your network settings prevent content from loading privately" then underneath it highlights "load content" which I do and then it works okay - thanks

How are you viewing your emails? Via an app/client or in a browser?

It does sound like a security setting somewhere needs changing.

Re: I cannot download some of my email content. Server will not diwnload

Wizpeters — Wed, 19 Jun 2024 11:15:43 GMT

It's just through the safari icon on my iPad. I've just come into a coffee shop, using their wifi and emails download instantly. - which is why I suspect my sky broadband setting need changing - but how?

Re: I cannot download some of my email content. Server will not diwnload

caesarome — Wed, 19 Jun 2024 12:29:00 GMT

Do you have the Sky Broadband shield activated could this be causing this issue for some reason ?

Re: I cannot download some of my email content. Server will not diwnload

Wizpeters — Wed, 19 Jun 2024 18:56:04 GMT

To be honest I don't know - I've tried going through on my sky account to check but I don't seem to be able get to the correct section to find out

Re: I cannot download some of my email content. Server will not diwnload

caesarome — Wed, 19 Jun 2024 18:58:00 GMT

Does this link work:

https://broadbandshield.sky.com/

Re: I cannot download some of my email content. Server will not diwnload

Wizpeters — Wed, 19 Jun 2024 19:14:00 GMT

Thank you very much that link works. I seem to be set to "suitable for teens and over," which I would not expect to interfere with the opening of emails from the likes of Amazon and Apple, even Sky community, etc. would you recommend I change the settings to help.

Re: I cannot download some of my email content. Server will not diwnload

caesarome — Wed, 19 Jun 2024 19:29:43 GMT

You could try temporarily disabling it completely to see what happens and if the same happens then restore it as you can rule out the broadband shield being the cause of the issue.

Re: I cannot download some of my email content. Server will not diwnload

Wizpeters — Wed, 19 Jun 2024 19:41:42 GMT

Thank you, I will try that and see what happens - I really appreciate your help

Re: I cannot download some of my email content. Server will not diwnload

Wizpeters — Fri, 21 Jun 2024 10:17:51 GMT

just to say thank you for your advice - that seems to have solved the issue - now emails are downloading as they should