topic Re: not receiving all emails in Email

not receiving all emails

Emmajane73 — Wed, 29 May 2024 22:44:58 GMT

I have been sent 2 emails (from different people) and I can't find them in my sky email I've checked in the junk and spam folders and they aren't there. One of them was sent to me yesterday and today with appointment details and other is important. Anyone have any ideas why this is happening and what I could do to find them. i've used iphone and laptop.

Re: not receiving all emails

caesarome — Thu, 30 May 2024 08:48:17 GMT

Perhaps they are being blocked before you receive them, do you have an alternative email address that these two people could send them to ?

Re: not receiving all emails

Mark39 — Thu, 30 May 2024 08:53:08 GMT

@Emmajane73 wrote:

I have been sent 2 emails (from different people) and I can't find them in my sky email I've checked in the junk and spam folders and they aren't there. One of them was sent to me yesterday and today with appointment details and other is important. Anyone have any ideas why this is happening and what I could do to find them. i've used iphone and laptop.

We've seen previous posts suggesting Sky block emails from some domains - Hotmail was one, I think. Like all providers they also have filters to detect and block what they identify as spam. It might help if you can ask the,specific senders what the 'bounce' message says, if they receive one.