https://helpforum.sky.com/t5/Talk/Incompetence/m-p/5298787#M99912 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4708905">@JennyDunn</a>&nbsp;</P> <P>Sky are not likely to respond to your post.&nbsp;You may not be aware but you haven’t contacted Sky by posting here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to assist other customers. <BR /><BR /></P> Tue, 16 Jun 2026 12:34:20 GMT Daniel0210 2026-06-16T12:34:20Z https://helpforum.sky.com/t5/Talk/Incompetence/m-p/5298784#M99911 I've now had 2 letters about the exchange upgrade to our area and offering a free upgrade. However, when I follow the instructions in the letter I'm getting charged extra for my "free upgrade". I phoned sky and got some poor bloke in a call centre who said that I can't upgrade until the 27th June. If this is correct, then why don't either of the letters state this? What's the point in instructing customers to take a specific course of action, if that action is unavailable. Do better Sky. Tue, 16 Jun 2026 12:31:14 GMT https://helpforum.sky.com/t5/Talk/Incompetence/m-p/5298784#M99911 JennyDunn 2026-06-16T12:31:14Z https://helpforum.sky.com/t5/Talk/Incompetence/m-p/5298787#M99912 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4708905">@JennyDunn</a>&nbsp;</P> <P>Sky are not likely to respond to your post.&nbsp;You may not be aware but you haven’t contacted Sky by posting here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to assist other customers. <BR /><BR /></P> Tue, 16 Jun 2026 12:34:20 GMT https://helpforum.sky.com/t5/Talk/Incompetence/m-p/5298787#M99912 Daniel0210 2026-06-16T12:34:20Z