https://helpforum.sky.com/t5/Talk/No-telephone/m-p/5294569#M99813 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4704401">@TracySJ</a>&nbsp;what was the update? Almost,certainly your phone now needs to be plugged into your broadband Hub - there's a socket on the Hub's rear panel.</P> Wed, 10 Jun 2026 09:59:06 GMT Mark39 2026-06-10T09:59:06Z https://helpforum.sky.com/t5/Talk/No-telephone/m-p/5294561#M99812 <P>Hi. My SKY broadband was updated on Friday, 5th June - since then I have had no telephone line.&nbsp; When you ring the number it rings, but does not ring within the household.&nbsp; The engineer that came to the house on Friday advised that the original cable needed to be cut back to the new connection box.&nbsp; Please advise, as this is not acceptable, noting that the landline was also cut a week before the engineer attended on the 5th June.&nbsp; Thank you</P> Wed, 10 Jun 2026 09:43:30 GMT https://helpforum.sky.com/t5/Talk/No-telephone/m-p/5294561#M99812 TracySJ 2026-06-10T09:43:30Z https://helpforum.sky.com/t5/Talk/No-telephone/m-p/5294569#M99813 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4704401">@TracySJ</a>&nbsp;what was the update? Almost,certainly your phone now needs to be plugged into your broadband Hub - there's a socket on the Hub's rear panel.</P> Wed, 10 Jun 2026 09:59:06 GMT https://helpforum.sky.com/t5/Talk/No-telephone/m-p/5294569#M99813 Mark39 2026-06-10T09:59:06Z