https://helpforum.sky.com/t5/Talk/Phone-line-not-working/m-p/5294014#M99808 <P>Hi my landline is not working, open reach came to my house and said they need to revisit as the fault is possibly in the lane behind our house on a BT pole, we have a key for the lane access as it's gated but we need to make another engineer appointment.</P> Tue, 09 Jun 2026 15:04:59 GMT HalaRichards 2026-06-09T15:04:59Z https://helpforum.sky.com/t5/Talk/Phone-line-not-working/m-p/5294014#M99808 <P>Hi my landline is not working, open reach came to my house and said they need to revisit as the fault is possibly in the lane behind our house on a BT pole, we have a key for the lane access as it's gated but we need to make another engineer appointment.</P> Tue, 09 Jun 2026 15:04:59 GMT https://helpforum.sky.com/t5/Talk/Phone-line-not-working/m-p/5294014#M99808 HalaRichards 2026-06-09T15:04:59Z https://helpforum.sky.com/t5/Talk/Phone-line-not-working/m-p/5294036#M99809 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4703732">@HalaRichards</a>&nbsp;normally Openreach would automatically schedule another appointment and report progress to Sky during the evening of their first visit, with the follow-up date. It might take a little longer if Openreach need to book a sub contractor. Sky then advise you by text. If you've not heard anything,&nbsp; I'd give them (Sky) a call for an update.</P> <P>&nbsp;</P> <P>Note if Openreach called today, it won't be until later this evening that they update Sky.</P> Tue, 09 Jun 2026 15:55:26 GMT https://helpforum.sky.com/t5/Talk/Phone-line-not-working/m-p/5294036#M99809 Mark39 2026-06-09T15:55:26Z