topic Re: was told wrong information in Talk

was told wrong information

sterns08 — Mon, 18 May 2026 09:05:28 GMT

Just changed to sky from talk talk was told nothing would change I will have to do nothing in my home, I an an old age Pensionare

and had to buy new phones 6 of them and also had someone to come to fix the box.I feel I was given the wrong information and feel very unhappy with the outcome of all,

Re: was told wrong information

Mark39 — Mon, 18 May 2026 09:12:48 GMT

@sterns08 sorry to hear that. Why did you have to buy 6 new phones?

Re: was told wrong information

TimmyBGood — Mon, 18 May 2026 11:13:12 GMT

I'd assume that's the migration from an analogue circuit to voice over broadband, meaning internal extensions don't work.

@sterns08

Unfortunately this is an inevitable change whether or not you were proactively informed about it: PSTN is due to be ceased nationally at the end of January 2027

Re: was told wrong information

Tommy2 — Wed, 03 Jun 2026 11:38:50 GMT

Sorry to hear this, are you able to provide more detail on why you had to buy 6 new phones ? the analgoue phone system is being retired and as the other poster said you wont be able to use your existing extension sockets if you ahve any unless you use something aclled digital voice injection (which is generally unecessary) howver even before the switch to digital voice a lot of people didnt even use their extension sockets as all DECT cordless phones only need to be plugged in at one place and the other phones just need a charger thus they can be placed anywhere around the house.