topic Re: Need engineer to keep up and downstairs landline phones in Talk

Need engineer to keep up and downstairs landline phones

David9993 — Wed, 27 May 2026 15:37:55 GMT

Sky engineer is due Mon 1 June. New router has arrived. Need engineer to keep landline phones upstairs and downstairs.

Re: Need engineer to keep up and downstairs landline phones

Mark39 — Wed, 27 May 2026 16:37:29 GMT

@David9993 your telephone handset will need to be plugged into the socket at the rear of your new router. The engineer may do that for you. That's the only telephone connection Sky will support.

If you need phone handsets elsewhere in your home, the simplest solution would be to invest in a DECT cordless phone kit with as many handsets as you require. Each handset will connect wirelessly with a base station that plugs into your router.

Re: Need engineer to keep up and downstairs landline phones

Tommy2 — Wed, 27 May 2026 22:51:36 GMT

IIm guessing youre having FTTP installed i.e full fibre ? if so then your current telphone sockets will be redundant and no longer work, (the extension sockets could work via digital voice injection but this can be complicated and doesnt always work well) as another poster said, If you have a DECT cordless phone then you can still use this just make sure taht the main one is plugged into the back of your Sky Hub as Sky as well as other providers are upgrading to digital voice. In essence your existing alndline phones will still work fine

Re: Need engineer to keep up and downstairs landline phones

TimmyBGood — Thu, 28 May 2026 17:27:32 GMT

@David9993 wrote:

Need engineer to keep landline phones upstairs and downstairs.

Simply not an option that either an ISP or the network operator offers, I'm afraid.

Re: Need engineer to keep up and downstairs landline phones

Tommy2 — Fri, 29 May 2026 00:43:53 GMT

It might be an option tbh or depends on exactly what the OP means as they weren't very clear unfortunately but, in essence there shouldn't be a problem keeping their existing landline phones upstairs and downstairs, providing the main DECT phone is plugged into their Sky Hub.

Re: Need engineer to keep up and downstairs landline phones

Mark39 — Fri, 29 May 2026 08:01:56 GMT

@Tommy2 it's certainly possible, but not something a Sky engineer would get involved in or support.

Re: Need engineer to keep up and downstairs landline phones

TimmyBGood — Fri, 29 May 2026 09:29:59 GMT

@Tommy2

Having an engineer attend for internal extension wiring is not an option.

Using DECT doesn't require an engineer.

Re: Need engineer to keep up and downstairs landline phones

Tommy2 — Fri, 29 May 2026 09:45:54 GMT

Yes you're right Sky engineers specifically won't do internal telephone home wiring, however as mentioned the OP wasn't very clear in the original post. If an engineer visits for FTTP fibre then they usually set up the phone by connecting it to the router. Hopefully there shouldn't be an issue with the OP having a phone upstairs and downstairs 😊

Re: Need engineer to keep up and downstairs landline phones

Mark39 — Fri, 29 May 2026 09:49:12 GMT

@Tommy2 wrote:

If an engineer visits for FTTP fibre then they usually set up the phone by connecting it to the router. Hopefully there shouldn't be an issue with the OP having a phone upstairs and downstairs 😊

That would be as much as the engineer would do. However, the physical extension cabling will be redundant after an FTTP installation.

Re: Need engineer to keep up and downstairs landline phones

Tommy2 — Fri, 29 May 2026 10:09:31 GMT

Yeah although you can use digital voice reinjevtion so you can use your existing extension sockets, however, I never used my extension socket in the master bedroom myself and personally will blank them out.