topic Re: Landlinefaut in Talk

Landlinefaut

rong — Wed, 20 May 2026 12:32:01 GMT

Phone isn't connecting to internet, even after trying all te tips Sky offer

Re: Landlinefaut

GD1 — Wed, 20 May 2026 12:37:56 GMT

@rong Is this a New Broadband install or an existing service with Sky?

Re: Landlinefaut

rong — Wed, 20 May 2026 15:15:50 GMT

New

Re: Landlinefaut

Daniel0210 — Wed, 20 May 2026 15:18:27 GMT

@rong

If you are a new Sky Broadband & Talk customer it is quite normal for the Sky Talk landline to not operate fully for 24+ hours after the broadband activation.

Re: Landlinefaut

rong — Wed, 20 May 2026 15:23:38 GMT

I changed to superfast broadband over 3 weeks ago

Re: Landlinefaut

Mark39 — Wed, 20 May 2026 15:30:31 GMT

@rong is your phone plugged into your broadband Hub? Has it ever worked correctly following the switch to Superfast? If you have a black broadband Hub, is the Voice LED on the front panel illuminated? Amber or green?

Re: Landlinefaut

rong — Wed, 20 May 2026 15:35:52 GMT

Broadband ok all green

Re: Landlinefaut

Mark39 — Wed, 20 May 2026 15:40:44 GMT

@rong what about the other questions?

Re: Landlinefaut

rong — Wed, 20 May 2026 15:57:35 GMT

Yes to all butthephone

Re: Landlinefaut

Mark39 — Wed, 20 May 2026 16:05:46 GMT

@rong you mean the phone isn't plugged into your broadband Hub? If there are four green lights at the front of your Hub, then your phone needs to be plugged into the socket on the Hub's rear panel. It won't work from a wall socket.